Job Purpose:
The incumbent will be responsible for the below main job purpose:

Supervisor: Responsible for overseeing all activities within the Digital Relationship Officers (DROs) team.
Strategist: Responsible for deciding how to approach tasks and develop a plan to accomplish them.
Communicator: Responsible for distributing information to Digital Relationship Officers (DROs) and stakeholders.
Organizer: Responsible for keeping track of and structuring various tasks, Digital Relationship Officers (DROs) and documents.
Goal setter: Responsible for determining the goals that Digital Relationship Officers (DROs) will work toward.

Key Responsibilities:

Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
Work with internal marketing staff to determine the most effective campaigns for a geographic area.
Map and provide timely route plans in conjunction with Head of sales and Branch Managers.
Pick training needs from staff in your region to ensure standardized product training.
Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage and highlighting and new products or services.
To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
Provide timely reports to Head of Sales for the region on performance.
Work with Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
Drive uptake of DFS products in the Branch as per agreed KPI’s.
Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
Ensure that 95% of transactions are migrated to channels.
Other official duties and responsibilities as allocated by management.

The Person:
The ideal candidate must possess the following:
Qualifications:

University degree in Business related field.
An MBA or Masters in Business related courses is an added advantage.
A minimum of 2-3 years skilled experience in Digital Financial payments.
Exposure to Digital channels processes and procedures is a MUST.
Proven ability to drive the sales process from plan to close through cross-functional teams.
Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes:

Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
Excellent people management skills, team motivation and leadership competence.
Candidate should be able to work regionally.
Demonstrate the capability to build and maintains strong relationships.
Good negotiation skills.
Good listening skills.
Pleasant and able to relate well in diverse social set ups and teams.
Upholds high standard of Professionalism, integrity and respect for others.