Who are we looking for:
We are looking for an Investigating Officer with specialty in the review of claims on excess charges complaints. For this role, you should understand the credit dynamics and the applicable CBN Guide to Bank Charges. You should also be able to create spreadsheets and analyze quantitative data. Skill in Advance Excel, ACL and Active Data would be an added advantage.
Ultimately, you should help us achieve our goals through prompt review and response to customer and regulatory enquiries.
Responsibilities

Conduct detailed interviews and assist other investigators with in-person interviews aimed at obtaining facts. 
Reconciliation of customer’s accounts in relation to excess charges and other claims. 
Write well-structured logical and objective reports. 
Provide testimony in civil and criminal proceedings as needed. 
Obtain, analyze and evaluate accounting documentation, reports, data, flowcharts etc. 
Obtain, analyse and evaluate accounting documentation, previous reports, data, flowcharts etc. 
Act as an objective source of independent advice to ensure validity, legality and goal achievement. 
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards. 
Report on control deficiencies to management and making recommendations to mitigate risk and add value. 
Challenging current processes across the company and identify opportunities for refinement. 
Engaging remediation of identified issues through follow-up. 
Playing an active role in the maintenance and review of policies and procedures, including ensuring they are up to date with all legislation and best practices. 
Preferred skills and experience/Requirements
3 - 5+ years of experience in the investigation of customer’s complaint, especially on credit related issues
Passion for analytical review and preparation of reports in chronological form.
Knowledge and experience in advance excel, ACL and/or Active Data.
A strong understanding of Regulatory Guidelines, Consumer Protection Regulation and CBN Monetary Policies