Job Specifications
The duties and responsibilities of the officer will entail:-

Developing Corporate communication policy, strategies, procedures, and systems;
Developing brand strategies and implementing brand communication plans, monitoring their implementation, and evaluating effectiveness
Developing and reviewing corporate social responsibility programmes and monitoring their implementation in consultation with directorates/departments and evaluating their impact
Reviewing and overseeing the implementation of complaints handling guidelines and ensuring compliance with relevant policies and legislation
Monitoring the implementation of customer service standards and compliance in the organization
Preparing and reviewing budgets, departmental procurement plans and preparing terms of reference/specifications
Undertaking regular brand/customer surveys and ensuring recommendations are implemented
Manage crisis communications
Developing corporate event plans with budgets and timelines and overseeing their implementation
Coordinate the preparation of information, education, and communication materials in consultation with directorates/departments;
Representing KRB in public events
Promoting a positive corporate image of the Board;
Implement quality management systems and procedures in the department
Monitoring departmental performance and preparing evaluation reports
Supervising, developing, and motivating junior staff to improve performance

Person Specifications
For appointment to this grade, a candidate must:-

Have at least eight (8) years’ work experience, three (3) of which must have been in a supervisory role;
Bachelor’s Degree in public Relations, Mass Communications, Journalism, Marketing or equivalent qualifications from a recognized college;
Master’s degree in public Relations, Mass Communications, Journalism, Marketing or a relevant field from a recognized institution
Be Member of professional body either PRSK or IPRA in good standing;
Management course lasting not less than four (4) weeks from a recognized institution.;
Fulfil the requirements of Chapter Six of the Constitution;

Key Competencies and skills

Interpersonal skills;
Multitasking
Initiative and problem solving
Communication Skills
Team Player
Social media skill