We are seeking a dynamic and enthusiastic individual to join our team as a Customer Care Representative / Social Media Manager. This role  requires a professional who can provide exceptional customer service while effectively managing our social media presence.

Key Responsibilities


Respond promptly to customer inquiries via phone, email, and social media platforms. 
Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal departments to address customer needs and provide feedback for continuous improvement.
Develop and implement social media strategies to enhance brand awareness and engagement.
Create, curate, and schedule engaging content across various social media platforms. 
Monitor social media channels for customer interactions and respond appropriately.