Principle Accountabilities

Maintain and grow the existing mortgage business customers through enhanced relationship management.
Work closely with the HFDI (Development and Investment subsidiary) team to leverage its distribution and deliver solutions across the country
Constantly engaging signed-up partners to ensure maximum uptake of solutions
Ensure 100% participation in product promotional activities, customer events and scheduled product clinics.
Increase product uptake in the existing Retail, Commercial, Business Banking & Institutional Banking customers' base.
Planning and preparing client presentations: A large part of the role will be to communicate clearly to prospective clients the solutions that the bank offers. The target group would be large corporates, SMEs, and individuals, and the presentations should be suited to the right target group.
Achieve the set asset targets in terms of volume and value.
Identify and manage strategic partnerships that are value adding to the customers and the company.
Ensure product knowledge is embedded in the Relationship team i.e. Soft skills, product knowledge, selling, and operational skills, and promote a culture of performance, belonging, and ownership amongst the colleagues.
Manage and coordinate Property Solution Centre customer support from customers sign ups to completion of sales transaction.
Work closely with branch and mortgage teams to ensure referrals are generated and customers are offered appropriate solutions.
Generate market intelligence reports with a view to improve the company’s offering.
Continuously seek opportunities for process improvement and optimization in business development strategies and practices.
Assessing and mitigating risks associated with mortgage lending and business development activities to protect the interests of the bank and its clients.

Key Competencies and Skills
General Competencies

Selling and Negotiation skills, demonstrated experience in policy development and implementation.
Awareness of latest developments within the real estate field.
Excellent interpersonal skills, presentation and communication skills, both written and verbal.
Exceptional planning and organizing skills prioritizing, and multi-tasking skills.
Planning & organization skills.
Strategic Orientation and leadership skills.
The flexibility to work outside normal office hours as may be required from time to time.

Technical Competencies

Experience in development of market intelligence reports.
Commercial Acumen.
Relationship Management and Financial Acumen.
Ability to effectively present information and respond to questions from managers, clients, and customers.
Ability to leverage data and analytics for establishing the appropriate business development target list to build, manage, and influence successful relationships and partnerships.

Minimum Qualifications, Knowledge and Experience
Education Level.

A Bachelor’s degree in a business -related discipline or equivalent from a recognized University.
An advanced degree will be an added advantage.

Relevant professional qualifications.
Experience.

At least 5 years banking experience, 3 of which must be in Sales.
Knowledge and understanding of the processes and procedures of lending.
Ability and Flexibility to travel widely and be accessible to Property Finance partners.
At least 3 years’ experience in Mortgage business.