Job Description
• Ensuring a positive and professional client service experience. • Managing client inquiries via phone, email, online, or in person. • Directing client complaints or complex queries to relevant departments in a timely manner. • Providing clients with technical assistance on products and services. • Expediting serious issues to management toward prompt resolution. • Building positive client relations by checking in regularly and following up on active processes. • Maintaining client records and documenting processes. • Identifying potential client services concerns and facilitating proactive intervention steps. • Keeping track of new products on offer, as well as emerging trends in client services.
Qualification Required & Experience
• Positive work history and ability to maintain solid attendance. • Available to work extended hours. • HND minimum • Strong people skills. • Good moral character.
Location: Accra

All C.V. ‘s should be sent via:
indicating the position as the subject of the e - mail
Closing Date: 23 October, 2024