JOB DESCRIPTION


As the head of the housekeepers, you will be responsible for the cleanliness of the entire hotel. Any cleaning errors and all queries would accrue to you.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 
Document and resolve issues with discrepant rooms with the Front Desk. 
Prepare, distribute, and communicate changes in room assignments. 
Communicate issues to next shift. Complete required paperwork. 
Ensure uniform and personal appearance of housekeeping staffs are clean and professional.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 
Works effectively with the Engineering/maintenance department on guestroom maintenance needs. 
Prepare a weekly cleaning schedule. 
Obtain list of rooms to be cleaned daily and list of prospective check-outs to prepare work assignments. 
Inventories and stock to ensure adequate supplies. 
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. 
Ensure that each unit of the hotel is neat and ready for the business of the day. This should be properly checked and supervised at least thrice daily.
Ensure that the public toilets are cleaned and inspected intermittently.
Supervise the vacant rooms to ensure they are inspected for guest use.
Take note of damaged items by guest especially in the rooms and public spaces and report directly to the General manager for immediate replacement.
Ensure that all housekeeping supplies are provided on time as at when due.
Report housekeeping activities daily to the GM and also provide LOST-BUT-FOUND note book for recoveries.
Report all disciplinary issues bothering around housekeeping staffs to the GM.
Ensure weekly record of room amenities and inventory of all items.
Ensure proper washing of linens/Towels/ from the laundry.
Provide a weekly-monthly inventory of linens to properly keep stock of lost or damaged items. 
Ensure that the laundry machines are not abused and are properly monitored especially the dryers.
Ensure cleaning/washing agents are provided in due time for the proper washing of linens.
Come up with ideas and suggestions that can improve the organization positively.
Any other assigned roles by the management.