Job Description

The Hausa speaking Contact center agent is responsible for making and receiving calls, resolving customer queries in Hausa and ensuring maximum customer satisfaction in alignment with our client’s business.

Job Duties / Responsibilities / Accountabilities

Handle customer complaints or enquiries via telephone, emails or text messages
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call (outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and Contact Centre policies.
Compile reports.

Job Requirements

Candidates should possess a Bachelor's Degree / HND / OND qualification.
1 - 2 years work experience.