The role
The successful jobholder will be expected to:

Ensure that all the Card and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
Handle queries from users and resolve them accordingly.
Attend to system failure and resolve or coordinate the resolution of the problem.
Ensure the well-being of the systems/ housing keeping.
Escalate system issues to Head of Unit and further to software and hardware vendors.
Follow up through JIRA, ensuring vendor keeps delivering on their part
Provision of customer support enablement for the front-end staff
Participate and carry out system implementation, rollouts and upgrades.
Ensure that business systems are protected and secure including the implementation of the requisite business continuity procedures.
Ensure uptime and efficiency of the business systems.

Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications: –

Bachelor’s Degree in Computer Science, Engineering, or related field with a minimum of 2 years in a similar Cards system and Channels support position.
Knowledge of card schemes (VISA, Mastercard) rules and regulations, transactions flows and message formats
Strong knowledge of Debit /Credit card &POS operations including E-commerce environments.
Working experience on Linux and Unix based environment with proficiency Linux scripting and associated tools
A fair knowledge in EMV and 3D Secure transaction flows
A through understanding of Hardware Security Module (HSM) encryption and decryption procedures
Knowledge and experience on J2EE Web and Application Servers technologies such as WebLogic, JBoss and Oracle HTTP Server.
Competence in API based technologies such as REST and SOAP APIs
Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools
Competence in Apache based technologies such as Tomcat, Apache HTTP Server
Advanced knowledge in database- scripting using relational databases such as Oracle, MSSQL and MySQL
Knowledge in Service Desk related technologies such as Jira among others
ITIL foundation knowledge is an added advantage
DevOps knowledge is an added advantage – supported containerized environment
Knowledge in CI/CD technologies will be an added advantage