Job Description

Ensuring superior customer service delivery
Management of the Third party and recovery claims with service providers
Achieving the financial performance indicators

Qualifications
Minimum Qualifications

Matric
Must be FAIS compliant
Computer literate
Paralegal  minimum qualification and LLB would be an advantage

Experience Required

Insurance :

3 years Recovery, Liabilities& Legal experience 
Co-ordinate  and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
Analyse the documentation to ensure that the information is current and all recovery information is included.
Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
Deal with all the queries on a daily basis by liaising with the relevant departments and providers. 
Escalate those queries that cannot be resolved to management so that a decision can be taken timeously. 
Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
Regular audits on the performance of the panel attorneys.
Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as a agreed to by the SBFC Directors and refer to management if not in line with mandate.

Additional Information
Behavioral Competencies:

Articulating Information
Checking Details
Developing Expertise
Following Procedures
Interacting with People
Interpreting Data
Managing Tasks
Meeting Timescales
Providing Insights
Taking Action
Team Working
Upholding Standards

Technical Competencies:

Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles
Insurance Products & Services