Responsibilities

Addressing users tickets regarding hardware, software and networking.
Installing applications and computer peripherals.
Asking targeted questions to diagnose problems.
Guiding users with simple, step-by-step instructions.
Conducting remote troubleshooting.
Testing alternative pathways until the issue is resolved.
Customizing desktop applications to meet user needs and automation.
Recording technical issues and solutions in logs.
Following up with users to ensure their systems are functional.
Help creating technical documentation and manuals. Resolving tickets, analyzing users reported information to identify problems and concerns.

Requirements and skills

Minimum of 2 years' experience
Have to do multitasking
Can provide L2 Level users.
Can provide exceptional support while communicating and assisting users.
Ability to resolve and troubleshoot issues, analyze users reported information to identify problems and concerns.
Continual process improvements within department
Graduate in Computer Engineering or equivalent.