JOB DESCRIPTION

Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Close guest accounts and check guests out
Confirm relevant guest information
Verify guest’s payment method
Issue room keys
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Listen and respond to guest queries and requests both in-person and by phone
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area