Purpose
The purpose of the job is to engage in conducting credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.

The job requires various initiatives and strategy towards recovery across all types of customers and involving various key stakeholders both external and internal including Receivers/Administrator, Law firms, auctioneers, other business segments, legal, etc.
Submission of the required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
Review and assessment of CBK & IFRS provisions working for NPA account.
Assessing the level of provisions requirement for all NPA accounts and write offs managed in line with the firm’s policies and procedures including approval.
Liaise directly with clients, third parties and colleagues in other departments to maximize collections performance whilst also ensuring good client outcomes
Deal with processing loan workouts, rescheduling and rehabilitation, acceleration of repayments, enforcement and foreclosures, liquidation and administration of assets and collateral and implementation of various forms recovery strategies.
Ensure satisfactory Internal or External Audit Reports including CBK.
Monitoring, reviewing and reporting the portfolio performance and ensuring proper asset classification and provisioning for loans and advances as well as the analysis and reporting of the quality of the loan book and arresting negative trends.

Governance and Controls, Compliance, and Risk Management

Review of Debt Recovery policy
Submission for third party empanelment and any CBK approval for the same
Compliance of directives form CRMC. BCC and Board
Review of CBK and IFRS provisions for all NPA customers.
Ensure all management reports are submitted accurately and on time.
Seek process improvements and oversees the unit Risk Control Self Assessments (RCSA) for DRU.

Decisions/Recommendations Made Under This Role.
If the decisions are not proper it will lead to Bank incurring financial loss, reputation risk

Respond to credit internal and external Audit queries and provide action plans and execute recommended actions.
Participate in budget development for the loans and loan loss provisions and department initiatives for NPA accounts.
Assessing and review of suitable recovery measure for all NPA accounts such as restructuring, receivership, administration, sale of assets, etc
In-depth analysis of cash flows and financial of the company for appraisal as per credit request from customer and recommending suitable way forward to CRMC/ BCC.
Participate in discussions and decisions in Credit department’s strategies, initiatives, Service Level Agreements designing to achieve the Bank goals set KPIs.

Clients

Reviewing and recommending and amending the Banks panel of service providers with confirmation from CRMC/BCC, the panels include auctioneers, investigators & debt collectors.
Review Service level Agreements with the service providers and manage the agreed timelines and processes and quality of work.
Regular Site visit and discussion with the customers.
Witness on various legal cases on behalf of the Bank
Provision of various responses to Administrator or other stakeholders.

Skills and Competencies

Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes
Advanced credit, financial analysis banking and good knowledge of prudential guidelines
Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation.
Excellent communication and leadership skills with an ability to influence at all levels
Excellent organizational skills
Decision making and problem solving
Have a good network in the banking industry and industry knowledge