SUMMARY

Centre Manager will be responsible for managing and growing a team of customer service representatives. Ensures that high-quality customer service is delivered to all customers. has a proven track record of success in the customer service industry.

KEY DUTIES &RESPONSIBILITIES

Manage and supervise the centre’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.
Coordinate process improvement and transformation process.
Facilitate effective clinical workflow development and implementation.
Manage, build, and develop a team capable of delivering the targeted results.
Develop standard operating protocols, monitor performance, identify areas for improvement and optimization, and lead execution of related initiatives.
Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.
Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality, and devise strategies to improve any shortfalls.
Develop and execute clear marketing and business development strategy.
Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.
Develop centre budget and track performance against budget.
Manage and regulate stocks and supplies of consumables.
Ensure all payments, and collections from clients are deposited to banks and maintain accurate accounting records.
Manage the overall security of the centre.
Manage maintenance with all third-party suppliers.
Ensure the centre has all regulatory permits and certifications.
Coordinate staff training.
Coordinate the efforts of the clinical board and synergies activities with clinical partners.
Provide timely, detailed, and frequent reporting to the Company’s Board of Directors.

REQUIREMENTS AND SKILLS

Bachelor’s degree in Healthcare Administration, Business Administration, operations
Management or related field.
Min of 7 years of managerial experience.
Experience in management, operations, and leadership.
High-level HR duties
Ability to build consensus and relationships among managers, partners, and employees.
Excellent communication skills.
Basic accounting skills