Responsibilities

Channels engagement and feedback to improve on customer satisfaction and increase the Sales Primary revenue:


Channels engagement on Purchase Trends and achievement to meet milestone target, Swift submission of monthly Certificate and ensure feedback to stakeholders on incentive and Quick response to all Channels Query. Trade visit at a regular interval.


Achievement of sales and revenue target through timely processing of all Channel Partner Purchase Orders:


Excellent timely Processing of all Channels Purchase orders within the agreed TAT with channel partner satisfaction to ensure 100% accuracy and timeliness.  Liaising with all stakeholders to ensure smooth flow of end to end ordering process, resolving any issues within the agree SLA.


Availability of PIN (E-PIN & RCV) on the system and Regional warehouses, to achieve AOP Primary sales target at the end of the financial year Availability of PIN (E-PIN & RCV) on the system and Regional warehouses, to achieve AOP Primary sales target at the end of the financial year Ensure Swift processing of all the Voucher PIN deactivation request from trade within the stipulated SLA to ensure there is no revenue loss and also ensure speedy activation of all PINs request from all the Channels across the country:


Ensure Activations of the voucher PINS from all the Channels are processed promptly and confirmed active within SLA in order to increase turnaround time and also meet primary sales target. Monitor and resolve all Voucher activation issues. Ensure Swift deactivation of reported stolen or compromised PIN within the stipulated SLA   subject to smooth running of the applications and receipt of correct serial details to curb revenue losses by the Channels and to uphold the good image of the company.


Query Resolution of all issues as it relates to Vouchers and e-PIN:


Timely resolution, and quick escalation (where necessary) of all daily queries with respect to all recharge cards (e.g. Inactive cards, also Liaise with Customer Service Delivery Team to resolve all the call Centers issues on recharges and inactive serials in the trade.
Mismatched data information, Identification of Channels serials/cards etc.) as reported by stakeholders within the agreed SLA. 


Qualifications


2 years’  working experience.
Bachelors  /HND Degree.
Accuracy 
Analytical skill.
Problem solving skills.  
Interpersonal skills.
High level of integrity.