Duties and Responsibilities

The primary responsibility of the Cinema Head of Operations is to oversee all operational aspects of the facility and ensure a top notch cinema experience for all customers.
Responsible for the effective and efficient smooth day-to-day control of activities of all cinema facilities includingthe box office, concession stands, restrooms, lobbies/foyer and auditorium.
Trains, appraise and supervise staff.
Create and manage staff schedules to ensure adequate coverage especially during peak movie yimes and special events
Ensures a high level of customer service,address customer complaints or issues and maintain a welcome and safe environment for all customers.
Monitor the inventory and ordering for concessions and merchandise.
Upholds Genesis’s business practice standard and follow all established company policies and procedures.
Analyze attendance,revenue and customer feedback to make data driven decisions toimprove operations
Develop strategies to increase attendance and revenue
Schedules movies into the appropriate time slots (leaving sufficient time intervals between movies to allow quick cleaning of theatres) and the appropriate capacity theatres with a view to optimizing revenue generated.
Is acutely conscious of the Cinema’s monthly financial target and does everything and anything possible to achieve the financial target.
Organize and oversee special events,premieres and private screenings.

Qualification and Experience

Qualification: B.Sc Degree or HND in Business Management, Hospitality or related field (preferred).
3-5 years experience in Cinema management or a similar role (Compulsory)
Exceptional customer service skills.
Good interpersonal and Communication skills and customer service abilities
Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.
Creative problem solving skills
Flexibility to work evenings, weekends and holidays.