JOB DESCRIPTION


The incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.).
This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.


KEY RESPONSIBILITIES


Provide direction and guidance to Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures. This role will be responsible for the solution that is implemented and will have to sign off any solution developed.
Oversee, manage and optimise the administration of infrastructure deployment, technical support processes, support procedures, deployments & releases, servers, nodes, databases, etc.
Drive adoption of standards that are to be adhered to by software developers and testers to ensure that they follow established processes and works as intended.
This will include co-ordination of the relevant training & certification in relation to the requirements of the roles.
Identify opportunities for efficiency and improvements of hardware and software resource performance (CPU, Memory, Disk I/O, etc.) across all environments and take decisive action where potential business user impact is anticipated or experienced
Team management and leadership


QUALIFICATIONS , KNOWLEDGE AND EXERIENCE

QUALIFICATIONS


National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering field preferred


KNOWLEDGE AND EXPERIENCE


Minimum of 10 years relevant experience within IT.
Minimum of 5 years within a Lead role, managing complex hardware and software environments and teams.
5+ years’ software development experience in Java at a senior level.
Solid experience with Docker, Atlassian Suite, Bamboo
Solid experience in application development, support and release management
Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP
Minimum 5 years experience working with and supporting complex systems deployed to cloud i.e. AWS