Key Responsibilities:
Operational Oversight:

Assist the Security Operations Manager in overseeing day-to-day security operations, ensuring all security protocols and procedures are strictly adhered to.
Coordinate and supervise security personnel, including guards, supervisors, and other security staff, to maintain high levels of vigilance and performance.
Develop, implement, and monitor operational plans, policies, and procedures to ensure effective security measures across all client sites.
Conduct regular site inspections and audits to identify vulnerabilities, mitigate risks, and enhance security measures.

Incident Management and Reporting:

Assist in managing and responding to security incidents, emergencies, and crises in a timely and effective manner.
Prepare detailed incident reports, including analysis of causes, actions taken, and recommendations for preventing future incidents.
Coordinate with law enforcement, emergency services, and other relevant authorities as required.
Maintain accurate records of all security-related incidents, investigations, and operations.

Staff Training and Development:

Assist in developing and conducting training programs for security personnel, covering areas such as emergency response, access control, surveillance, and customer service.
Mentor and provide ongoing support to security staff to enhance their skills and knowledge.
Ensure that all security personnel are adequately trained, certified, and equipped to perform their duties.

Client Relationship Management:

Act as a liaison between clients and Security 24, ensuring client satisfaction by addressing concerns, requests, and feedback promptly.
Conduct regular meetings with clients to review security performance, discuss improvements, and identify potential new opportunities.
Develop and maintain strong relationships with clients to foster trust and collaboration.

Resource Management:

Assist in managing security resources, including personnel, equipment, and vehicles, to ensure efficient allocation and utilization.
Monitor and maintain inventory levels of security equipment, uniforms, and other supplies, ensuring timely replenishment.
Assist in preparing and managing budgets for security operations and ensuring cost-effective use of resources.

Compliance and Quality Assurance:

Ensure compliance with all legal, regulatory, and organizational requirements related to security operations.
Conduct regular assessments to ensure that all security personnel and activities comply with company policies and industry standards.
Participate in internal audits and implement corrective actions as needed.

Technology and Systems Management:

Oversee the use and maintenance of security technology systems, including CCTV, alarm systems, access control, and communication tools.
Assist in evaluating and recommending new security technologies and systems to enhance operational efficiency.

Reporting and Documentation:

Prepare regular reports on security operations, incidents, and performance metrics for review by the Security Operations Manager.
Ensure that all documentation related to security operations is accurate, up-to-date, and securely maintained.

Experience and Expertise:

Minimum of 3-5 years of experience in security management or a related field, with at least 2 years in a supervisory or managerial role.
Proven experience in coordinating and supervising security personnel and operations across multiple locations.
Familiarity with security technology systems, including CCTV, access control, alarm systems, and emergency communication tools.
Experience in handling security incidents, investigations, and reporting.
Knowledge of local laws, regulations, and standards related to security operations.

Education:

Bachelor's degree in Security Management, Criminology, Business Administration, or a related field.
Professional certifications in security management, such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or Security Supervision and Management (SSM), are an advantage.

Skills and Capabilities:

Leadership and Management Skills: Strong ability to lead, motivate, and manage a diverse team of security personnel.
Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, staff, and stakeholders.
Problem-Solving and Decision-Making: Strong analytical and critical thinking skills with the ability to quickly assess situations and make sound decisions.
Customer Service Orientation: High level of customer service focus, with the ability to build and maintain positive relationships with clients.
Attention to Detail: Strong attention to detail in managing security operations, reporting incidents, and ensuring compliance.
Technical Proficiency: Competency in using security management software, technology systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
Flexibility and Adaptability: Ability to adapt to changing circumstances, handle high-pressure situations, and work outside regular hours when necessary.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines.

Training and Development:

On-the-job training in the use of security management systems and technologies.
Regular training sessions on emergency response, incident management, and client service.
Participation in professional development programs, workshops, and seminars in security management.
Ongoing mentorship and coaching from senior security management.

Overall Capabilities:

A proactive, reliable, and detail-oriented professional with a strong commitment to maintaining safety and security.
Ability to work independently and as part of a team, demonstrating integrity and accountability in all tasks.
Capable of effectively managing security operations and personnel to achieve optimal performance and client satisfaction.
Demonstrates initiative in identifying areas for improvement and implementing effective solutions.