Job Purpose
The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. 

Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved.  
It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assist business managers in identifying and evaluating opportunities for improvement/innovation. Will lead process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure and reporting. The Process Analyst will also be expected to be proactively exploring emerging technologies to optimize business processes.
Responsibilities:

Define the scope and estimations for process initiatives. 
Proactively plan process deliverables based on relevant project delivery method 
Work with business stakeholders to prioritise process work. 
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
Conduct As-Is and To-Be discovery, analysis and design using relevant analysis techniques. 
Proactively engage with business on strategic initiatives which require analysis and process improvement. 
Professionally consult with senior stakeholders across verticals and horizontals 
Ability to build business case to demonstrate business value & calculate ROI for business stakeholders, for each process improvement initiative. 
Define and analyse value chains (cross functional process mapping) and linking business strategy to process architecture. 
Understand process improvement & Enterprise Architecture frameworks. 
Understand advanced process measurement (tying value chain processes to corporate performance metrics) 
Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools. 
Ensure successful implementation of processes by evaluating benefit realisation. 
In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use. 
Understand how change management integrates into the overall transformation initiative. 
Develop communication plans that will facilitate the planned changes. 
Develop mitigation strategies for cross-organizational impacts for process improvement projects. 
Ability to use BPM related tools including project planning and tracking. 
Ability to manage the capture of information in the BPM tools and review models for compliance with standards. 
Understand current and emerging technology landscape and how it can be used in the BPM context. 
Understand all the regulatory and compliance drivers for the business within their customer domain. 
Create process maps/workflows. 
Facilitate process workflow modelling sessions in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end flows. 
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting the agreed service levels. 

Qualifications
Minimum Education:

Bachelor’s Degree from a recognized accredited university (ICT or Business) 
Master’s Degree in Information Systems or related field will be an added advantage.

Minimum Experience:

Minimum 5 years of relevant professional experience in banking or financial services sector

Critical Competencies:

Detailed understanding of the BPM mapping and process automation 
Detailed experience in the banking or financial industry with emphasis on Digital Banking 
Ability to break complex processes into simple understandable steps and guide on execution 
Detailed understanding of Agile tools and techniques with proven experience in Agile development environment with specific familiarity with SCRUM 
Hands-on experience of BPMN process modelling tools such as Microsoft Visio and BPM engines like Newgen, Power Platform, iServer, Enterprise Architect, Aris, ProcessMaker etc

Personal Attributes:

Attention to detail and passion for delivering outstanding service to internal and external customers. 
Excellent interpersonal, negotiation, verbal, and written communication skills. 
Tactful and diplomatic change management specialist 
Ability to communicate ideas, both orally and in writing, to influence others using on-on-one contact, formal presentations, and group discussions. 
Ability to maintain strict confidentiality. 
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation, and regulations. 
Keep the stakeholders informed about progress through written communication, phone communications, and/or face-to-face meetings. 
Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as necessary. 
Maintain a consistent image as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization. 
Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct and indirect lines of authority. 
Ability to multi-task and work independently as well as part of a team; self-motivated 
Excellent organizational and time management skills 
Critical thinker 
Creative problem solver 
Great analytical skills 
Data-driven approach

Change Management:

Ensure a healthy working relationship between team and other departments in terms of system functionality and business processes in the bank. Front and back-end and all processes in between need to be considered.  
Ensure the processes and systems used adhere to Industry standards and compliance rules.  
Provide constant feedback on status of changes to be implemented. 
Ensure all changes are implemented on time and the operational impact has been assessed and properly catered for