Angela Wambugha

customer care/account assistant at Elegant Investments Limited

since April, 2021

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12/18/2023

She is dedicated to her job and works with utmost integrity.

Work experience

 Building Rapport-creating an environment that is conducive for the landlords to communicate to elegant staffs and feel that our company is giving them undivided attention.
 Consultation- Assisting our clients to access and understand how our company operates and addressing their issues in regards to the mission and the vision envisioned by the company.
 Liaising-Assisting all departments and ensuring that our day to day activities are carried out smoothly.
 Benchmarking- Communicating the feedback we get from our clients and giving out ideas on how to tackle them and when implemented, reviewing if they have made positive impact if not then giving feedback for another action to be taken.
 Marketing-networking and advertising in all social media platforms. Working on referrals of previously satisfied clients.
 Interpersonal relationship-been the face of the company and an interface to clients and our company, my main focus is customer satisfaction thus ensuring effective communication is achieved and a system of problem solving is actualized.
 Record keeping-ensuring that all data records are correct and up to date.
 Reconciliation- Ensuring that bank balance is marching with our QuickBooks and cashbook balance by controlling on the credit and chasing on the debt.

Work experience

 Networking - linking the farmers and the field personnel for efficiency and effectiveness of operations within the farm up to the pack house.
 Record keeping - updating the cashbook and the analysis for shipment for clarity of the company’s expenditure, profit and loss made.
 Marketing - sourcing for clients and retaining them through effective communication and follow ups.
 Management - ensuring prompt delivery of goods for exports and managing cash flows.
 Liaison – represented the company in meeting with key stakeholders such Exporters, farmers, other government export regulators.
 Analyzing - Overall viewing of the company’s structure, enacting policies and strategies to better the operational sector.

Work experience

 Networking and promoting products provided by the royal media services.
 Connecting interested candidates to utilize media platforms.
 Selling different products to the local citizen and politicians.
 Sensitizing on different types of media facilities individuals can use in advertising their products.

Work experience

 Managing and storing Biometric Voter Registration (BVR) kit.
 Voter verification in the system and registration of new voters.
 Submitting daily returns on the voter registration to the Voters Registration Assistant (VRA).
 Exporting data and filling data export forms.

Work experience

 Customer care services explaining to customers our company profile.
 Ensuring the clients have an updated profile by creating for them one.
 Record keeping of the client’s profile.
 Ensuring that there is an effective communication between the management and the clients.
 Working on all computer related work (Microsoft windows, excel and PowerPoint).

12/18/2023

She is dedicated to her job and works with utmost integrity.