About

Experienced IT Help Desk Specialist with over two years of hands-on experience thriving in a dynamic IT environment. Demonstrated proficiency in critical thinking and problem-solving. Recently attained the CompTIA Security+ certification to strategically transition into a cybersecurity-focused career path.

Skills

  • Communication
    7
  • Teamwork
    9
  • Problem-Solving
    8
  • Creativity
    7
  • Leadership
    7
  • Customer service
    7
  • Engineering
    4
  • System administration
    4
  • IT
    5
  • Cybersecurity
    2
  • Gujarati

Experience

AP

Work experience
  • Conducted diagnostics, installed, configured, and maintained hardware components and software applications on workstations, ensuring all equipment met organizational standards.
  • Managed and documented service requests using a ticketing system, prioritizing, and resolving issues efficiently at a consistently high-resolution rate.
  • Worked closely with IT teams to escalate and resolve complex technical issues, contributing to a collaborative and solution-oriented work environment.
  • Offered timely assistance to end-users, addressing hardware, software, and network-related issues via phone, email, or in-person, ensuring minimal disruption to workflow.

AP

Work experience
  • Oversaw the operational IT performance, workplace efficiency, network safety, and functionality of medical equipment across 5 clinics in Chattanooga.
  • Provided support to an organization with 100+ employees, handling installations, upgrades, and troubleshooting of computers and peripherals, resulting in minimal clinic downtime.
  • Repaired various medical equipment, including exam beds, nurse workstations, and video endoscopy systems, saving approximately 700 hours of downtime.
  • Coordinated site-wide inventory and conducted physical stock assessments to ensure proper documentation and accounting of approximately $150,000 worth of inventory
 

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