About

A natural troubleshooter with extensive experience in client-facing technical support and customer service.

Skills

  • Customer service

Experience

Ashley Ceramicoli

Work experience
  • Tier 1 troubleshooting
  • Explaining system functionality to clients
  • Identifying bugs and escalating to the programming team
  • Writing and maintaining user manual materials
  • Break testing ahead of system upgrades
  • Digitizing forms for employee benefit enrollment portals

Ashley Ceramicoli

Work experience
  • In-store tech support for national wireless provider
  • Tier 1 troubleshooting customer device issues
  • Determined warranty status of customer devices
  • Issued replacement devices when applicable
  • Assisted with new device setup
  • 2010 Net Promoter Champion, awarded for excellent customer service
  • Served as Lead Tech from 2008 until position was eliminated in mid-2009
 

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