Brian Mung'ala

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Communication and Collection Intern at Uniport Loans

since February, 2023

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About

I am a very determined and diligent individual who is capable of adapting to a wide range of life conditions. When it comes to completing the tasks provided with the least amount of monitoring, I believe in teamwork combined with self-reliance. I am also a dedicated individual that is always willin...

Skills

Administration
Business Development
Human Resources
Procurement and Supply Chain Management
Quality data collection procedures and Management
Computer Skills
8

Experience

Brian Mung'ala

Work experience

Communication and Collection Intern at Uniport Loans

February, 2023 -
Fulltime

Loan Documentation: Assist in collecting and organizing loan documentation from borrowers, ensuring that all necessary forms, agreements, and supporting documents are complete and accurate. This could involve verifying information, organizing files, and maintaining confidentiality.
Communication with Borrowers: Communicate with borrowers to gather information, address inquiries, and provide updates on loan statuses. This could involve making phone calls, sending emails, or using other communication channels to maintain contact and build rapport with borrowers.
Payment Tracking: Monitor loan repayments and track payment schedules to ensure timely collections. This may involve maintaining payment records, reconciling discrepancies, and sending reminders to borrowers for upcoming or overdue payments.
Data Analysis and Reporting: Analyze loan data, such as repayment patterns, default rates, and delinquency trends, to identify areas for improvement or potential risks. Prepare reports summarizing the analysis findings, which could be used by management to make informed decisions regarding loan strategies.
Customer Service Support: Provide assistance and support to borrowers in understanding loan terms, repayment options, or financial planning. Handle customer inquiries and complaints in a professional and timely manner, ensuring a positive customer experience