About

I am a detailed and customer-oriented, organized business professional, who is always seeking for improvement. I thrive in fast-paced environments, whether working independently or with a team. I am dedicated to building strong, friendly relationships with clients and colleagues. I have 10 years of...

Skills

  • Customer service
  • Management
  • Product management
  • Recruiting
  • Retail
  • merchandising
    8
  • Scheduling
    9

Experience

Brittany Klosterman

Work experience

Brittany Klosterman

Work experience
  • Responsible for representing McLane Company and its vendors with the proper implementation of plan-o-grams (POG), custom gondola/category resets and new item placement.
  • Build promotional/rack displays to achieve maximum sales.
  • Read a schematic/POG and reset a category to reflect it, while adapting current retailers item assortment for custom sets.
  • Build and move displays/gondola shelving and/or products to establish the best location/store foot-print for sales on all company products.
  • Merchandise and maintain company products to comply with McLane "Best Practices".
  • Educate/assist /inform retailers of product issues, marketing objectives and programs.
  • Remove and credit all out-of-code and/or substandard product from shelves per the distribution service agreement.
  • Rotate and stock products.
  • Continually meet assigned production standards.

Brittany Klosterman

Work experience

Brittany Klosterman

Work experience
  • September, 2021 - February, 2022
  • Fulltime
  • Assist customers and dental providers via phone, email, and fax.
  • Research and resolve issues regarding claims and billing.
  • Provide insurance benefit information and answer related questions.
  • Assist clients with finding recommended providers.
  • Connect callers with the proper department to handle matters related to their inquiries.
  • Handle complaints and escalated callers to the best of my ability, and reach out to a supervisor to assist if my attempts are not successful.
  • Document and report HIPAA violations.

Brittany Klosterman

Work experience
  • Provide fast and friendly service to customers.
  • Handle customer complaints and resolve incidents.
  • Inventory Control.
  • Read plan-o-gram schematics and reset category to reflect it.
  • Properly stock and order items.
  • Front face products.
  • Review expiration dates and remove items as needed.
  • Conduct employee performance reviews, disciplinary actions, and terminations.
  • Create and manage work schedule.
  • Review and submit payroll.
  • Maintain professional relations and communication via telephone, e-mail, and in-store visits.
  • Review, comment, and create action plans regarding monthly financial reports.
  • Recruit, interview, hire, and train in new team members.
  • Create various work documents and memos using Microsoft Word and Excel.
  • Complete monthly inventory reports, daily paperwork, and store inspections.
  • Comply with all food safety regulations and store standards, in order to ensure a consistently clean and safe environment.

Brittany Klosterman

Work experience
  • September, 2016 - August, 2019
  • Fulltime

Brittany Klosterman

Education
  • Major in Psychology accompanied by a minor in Criminology & Criminal Justice
 

Copyright 2024