About

I am highly dedicated professional with experience. I am well organized and proactive in providing timely, efficient and accurate administrative support to the office managers and work colleagues. I desire to work in a highly competitive and dynamic organization specializing in providing quality standards to enable me gain exposure in shaping me to face current needs.

Skills

  • it engineer Manager & student recruitment officer
    8
  • IT
  • Recruirment
  • CRM
  • counselor
  • Visa Officer
  • English and Kiswahili
    10

Experience

dorcas tanguli

Work experience
  • Student Career counselling
  • Students applications to universities in Canada, UK, Ireland and Australia
  • Doing Canada, Ireland, Australia Students and Visit visa applications
  • Doing follow up to students through phone calls, email and social media
  • Getting and signing up with new institutions on our portfolio
  • Organising events and fairs
  • In charge of marketing

dorcas tanguli

Work experience
  • Led a team of CRM specialists, providing guidance, training, and performance evaluations to ensure high-quality service delivery.
  • Managed customer relationship management (CRM) systems, including customization, data analysis, and user support.
  • Developed and implemented CRM strategies to optimize customer engagement, retention, and satisfaction.
  • Collaborated with cross-functional teams to integrate CRM solutions with other business systems and processes.
  • Generated reports and analysed data to identify trends, opportunities, and areas for improvement in customer interactions.

dorcas tanguli

Work experience
  • Installed, configured, and maintained electronic tax register (ETR) machines at various locations.
  • Conducted regular maintenance and repairs to ensure the smooth functioning of ETR machines.
  • Provided training and technical support to users on ETR machine operation and compliance with tax regulations.
  • Ensured data security and compliance with tax laws and regulations.

dorcas tanguli

Education
  • Diploma in Information communication Technology at   PC Kinyanjui
  • Proficient in computer hardware maintenance and networking.
  • Knowledgeable in programming (Java, Python) and database management (MySQL).
  • Skilled in web development (HTML, CSS, JavaScript).
  • Experienced with productivity tools (Microsoft Office) and troubleshooting IT systems.
  • Practical exposure through hands-on projects and industrial attachments.

dorcas tanguli

Work experience
  • April, 2021 - September, 2022
  • Fulltime
  • Installed and configured computer hardware, operating systems, and applications.
  • Monitored and maintained computer systems and networks, troubleshooting and resolving hardware or software issues.
  • Provided technical support to users, including procedural documentation and training.
  • Supported the rollout of new applications, including testing and evaluation of new technology Conduct electric safety checks on computer equipment

dorcas tanguli

Education
  • Certificate in Information Communication Technology at   PC Kinyanjui
  • January, 2019 - January, 2021
  • Fulltime

dorcas tanguli

Education
  • January, 2014 - November, 2017
  • Fulltime
 

Copyright 2024