Skills

  • Administration
  • Advertising
  • Business Development
  • Customer service
  • Data Science
  • Design
  • Digital Advertising
  • Education
  • Hospitality
  • Human Resources
  • Management
  • Marketing
  • Office management
  • Procurement
  • Product management
  • Project Management
  • Recruiting
  • Restaurant
  • Retail
  • Sales
  • Sales Automation
  • Security
  • Software development
  • System administration
  • Teaching
  • Adobe Photoshop
  • illustrator
  • IT
  • QA
  • SEO
  • SMM

Experience

Gloria Davidson

Work experience
  • Front Desk Representative/ World of Hyatt Specialist at   Hyatt Place
  • Greet and assist guests with check-in, check-out, and reservations using property management systems.
  • Deliver exceptional customer service, ensuring guest satisfaction and addressing inquiries or concerns promptly.
  • Handle cash, credit card transactions, and end-of-shift financial reconciliations accurately.
  • Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
  • Support the World of Hyatt loyalty program by enrolling new members, explaining benefits, and assisting with account-related questions.
  • Coordinate with housekeeping and maintenance teams to fulfill guest requests and ensure seamless operations.
  • Assist managers with printing guest folios, generating Excel documents, and completing administrative tasks as needed.
  • Collaborate with the sales team to support various projects and tasks that contribute to the hotel’s business goals.
  • Demonstrate strong problem-solving skills by resolving guest issues efficiently while maintaining a professional demeanor.
 

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