James Anastasion

Pro

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Work experience

Work experience

Created reports on membership metrics including renewal rate
analysis, attrition rate analysis, referral rate analysis.
Ensured compliance with applicable laws and regulations related to membership management.
Maintained knowledge of industry best practices related to member acquisition and retention.
Managed budgeting, forecasting, and financial reporting for all
membership activities.
Developed and implemented creative strategies to increase
membership base and retention rates.
Established policies and procedures for efficient management of the organization's membership program.
Coordinated training sessions for staff responsible for proper use and crisis avoidance in relation to our IT infrastructure.
Implemented an automated system that streamlined the process of
collecting payments from members.
Collaborated cross-functionally with departments such as sales,
marketing, finance, operations, IT.

Work experience

Planned and monitored day-to-day running of business to facilitate
smooth progress.
Managed the development of staff by providing guidance, feedback
and support when needed.
Collaborated with team members on projects, delegated tasks as
necessary, and managed expectations accordingly.
Analyzed current operational processes and performance,
recommending solutions for improvement.
Reviewed financial information and adjusted operational budgets to
promote profitability.
Managed procurement processes and coordinated material and
resource allocation.
Implemented risk mitigation strategies across all operations functions to minimize potential losses.

Work experience

Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
Formulated long-term objectives while managing day-to-day operations.
Managed multiple projects simultaneously while staying within deadlines.
Provided leadership in times of crisis or change initiatives.
Created and managed budgets, ensuring financial targets were achieved.
Cultivated relationships with key internal and external stakeholders.
Established performance metrics to track progress and success of initiatives.
Review, implementation, and development of CRM software.

Work experience

Analyzed data from various sources such as customer feedback surveys and monthly reports to identify trends or issues impacting overall satisfaction rates.
Scheduled routine inspections of facilities to identify any areas needing improvement or repair.
Participated in budgetary reviews and provided input on areas where efficiencies could be achieved without compromising quality standards.
Monitored building access control systems to ensure unauthorized individuals are not able to enter the premises.
Hired, trained, supervised, and evaluated staffing of 20-30 people.

Work experience

Set up, manage, and maintain climbing routes for a variety of skill levels in accordance with safety protocols.
Demonstrated excellent communication skills when instructing climbers on proper technique and safety procedures.
Assisted customers in selecting appropriate climbing gear based on their individual needs.
Adapted quickly to changing conditions while ensuring customer satisfaction was always maintained.

Education