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Jane Akinyi
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Customer Service Representative at salix data kenya
since June, 2022
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Profile
Skills
Administration
Agriculture
Customer service
Data Science
Management
Office management
Experience
Jane Akinyi
Work experience
Customer Service Representative
at
salix data kenya
June, 2022 -
Fulltime
Key Responsibilities
Recorded actions taken, issues resolved, and critical information to effectively manage customer accounts.
Made an average of 80 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and
providing product information.
Trained three new employees in customer service script recitation, conflict resolution, and data entry practices.
Learned and maintained an in-depth understanding of product information, providing knowledgeable responses
to diverse questions.
Addressed customer inquiries and concerns in a timely and professional manner.
Maintained accurate and detailed customer records using the CRM system.
Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.
Key achievements
Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer
service.
Increased customer satisfaction ratings by 12% through clear communication and strong problem-solving skills.
Exceeded established service targets by 30% by reducing response time, and resolution time, and maintaining
customer service quality metrics.
Demonstrated the ability to adapt communication style to effectively interact with individuals at all levels,
including executives, clients, and colleagues.
Developed innovative solutions to common customer complaints, leading to a 25% decrease in escalations.
Collaborated with cross-functional teams to implement process improvements, resulting in enhanced efficiency
and customer experience.
Successfully navigated challenging situations with grace and professionalism, maintaining composure under
pressure.
Adapted quickly to changes in procedures, technology, or company policies to ensure seamless service delivery.
Recognized severally as employee of the month for consistently exceeding performance metrics and providing
exceptional customer support.
Jane Akinyi
Education
Bsc. Management of Agro-ecosystems and environment
at
Th University of Nairobi
September, 2016 -
Fulltime
Copyright 2024
English
Українська
Русский
welcome@gainrep.com
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