Skills

  • Administration
  • Agriculture
  • Customer service
  • Data Science
  • Management
  • Office management

Experience

Jane Akinyi

Work experience
  • Key Responsibilities
  • Recorded actions taken, issues resolved, and critical information to effectively manage customer accounts.
  • Made an average of 80 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and
  • providing product information.
  • Trained three new employees in customer service script recitation, conflict resolution, and data entry practices.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses
  • to diverse questions.
  • Addressed customer inquiries and concerns in a timely and professional manner.
  • Maintained accurate and detailed customer records using the CRM system.
  • Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.
  • Key achievements
  • Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer
  • service.
  • Increased customer satisfaction ratings by 12% through clear communication and strong problem-solving skills.
  • Exceeded established service targets by 30% by reducing response time, and resolution time, and maintaining
  • customer service quality metrics.
  • Demonstrated the ability to adapt communication style to effectively interact with individuals at all levels,
  • including executives, clients, and colleagues.
  • Developed innovative solutions to common customer complaints, leading to a 25% decrease in escalations.
  • Collaborated with cross-functional teams to implement process improvements, resulting in enhanced efficiency
  • and customer experience.
  • Successfully navigated challenging situations with grace and professionalism, maintaining composure under
  • pressure.
  • Adapted quickly to changes in procedures, technology, or company policies to ensure seamless service delivery.
  • Recognized severally as employee of the month for consistently exceeding performance metrics and providing
  • exceptional customer support.

Jane Akinyi

Education
 

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