Skills

  • Business Development
  • Customer service
  • Human Resources
  • Management
  • Recruiting
  • SEO

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Experience

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive,... empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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  • Customer service
  • Accounting
  • Banking
  • Management
  • Product management
  • A
  • Nigeria
We are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. You may also be required to make travel arrangements and assist with other duties when required.


Personal Assistant... Responsibilities:

Reporting to senior management and performing secretarial and administrative duties.
Typing, formatting, and editing reports, documents, and presentations.
Entering data, maintaining databases, and keeping records.
Liaising with internal departments, answering calls, and making travel arrangements.
Managing internal and external correspondence on behalf of senior management.
Scheduling appointments, maintaining an events calendar, and sending reminders.
Copying, scanning, and faxing documents, as well as taking notes.
Preparing facilities for scheduled events and arranging refreshments, if required.
Ordering office supplies and replacements, as well as managing mail and courier services.
Observing best business practices and etiquette.

Personal Assistant Requirements:

High school diploma or GED.
Certification in secretarial work, office administration, or related training.
1-2 years of experience as a personal assistant would be advantageous.
Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
Advanced typing, note-taking, recordkeeping, and organizational skills.
Ability to manage internal and external correspondence.
Working knowledge of printers, copiers, scanners, and fax machines.
Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
Excellent written and verbal communication skills.
Exceptional interpersonal skills.
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  • Business Development
  • Management