Skills

  • Customer service
  • Finance
  • Security
  • IT

Experience

Lance Williams

Work experience
  • January, 2023 - January, 2025
  • Fulltime
  • Resolved complex customer inquiries and complaints,
  • demonstrating strong problem-solving and communication skills
  • ● Documented customer interactions and maintained detailed
  • records.
  • ● Safeguarded sensitive customer information, emphasizing the
  • importance of data privacy and security.
  • ● Adhered to compliance regulations and security protocols.
  • ● Identified trends and patterns to improve customer experience
  • and business operations, developing analytical skills.
  • ● Worked effectively with colleagues from various departments,
  • fostering teamwork and communication.
  • ● Handled multiple tasks simultaneously and adapted to changing
  • protocols, showcasing organizational and time management
  • skills.

Lance Williams

Work experience
  • Technical Support Specialist  at   TaskUs
  • Resolved a wide range of technical problems, demonstrating
  • strong problem-solving and analytical skills.
  • ● Managed and resolved customer issues efficiently through
  • Salesforce ticketing system, showcasing strong organizational
  • and time management skills.
  • ● Protected sensitive customer information by following strict
  • security guidelines, emphasizing the importance of data security.
  • ● Provided clear and concise explanations of technical issues,
  • demonstrating strong communication skills.
  • ● Collaborated with various teams to identify and resolve complex
  • issues, fostering teamwork and collaboration.

Lance Williams

Work experience
  • Managed store daily operations, including staff scheduling,
  • inventory control, and loss prevention, demonstrating strong
  • organizational and leadership skills.
  • ● Resolved customer complaints and issues, showcasing strong
  • problem-solving and communication skills.
  • ● Ensured compliance with company regulations and security
  • protocols, emphasizing the importance of security and risk
  • management.
  • ● Provided training and guidance to staff, demonstrating strong
  • leadership and mentoring skills.
  • ● Identified sales trends and opportunities for improvement,
  • showcasing analytical and data-driven decision-making skills.