Leticia Dhahabu Ngowi

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Work experience

Customer support
Solving customer inquiries via email, phone, social media channels and in person
Up-selling and cross-selling services
Cooperation with different departments and external partners to find ideal solutions for the customer
Training and on-boarding other employees in the department
Proficient in using customer relationship management (CRM) software to record customer profiles
Strong communication and interpersonal skills
Knowledge of service offerings and ability to provide accurate information to customers
Ability to work under pressure and handle difficult and demanding customers
Responsible for maintaining customer databases and providing accurate and updated information to customers