About

Experience working with National Criminal Information Center (NCIC), Identity Management System (IDMS), Integrated Security Management System (ISMS), Defense Information System for Security (DISS), Joint Personnel Adjudication System (JPAS), Foreign Visitor System Confirmation Module (FVS-CM), SAFE, Homeland Security Presidential Directive 12 (HSPD-12), PIV Card Station/PIV Class Registration, PAC Connector, C-Cure-900, Azure, SLAP FP, Document Scanner, EMR/EHR systems including Epic, Avaya, CHCS systems, eClinicalWorks, AS400, TriCare, Amazing Charts

Skills

  • Administration
  • Customer service
  • Healthcare
  • Office management
  • Security

Experience

Linetra Jackson

Work experience
  • Access Management Specialist at   gTangible
  • ● Support Stakeholders and FPS for coordination of visitor access control at large
  • events and ceremonies on campus.
  • ● Answer telephones and electronic emails as they pertain to assigned duties.
  • ● Provide briefings on behalf of FPS to access card end users, advising them on procedures, policies, and addendums pertinent to approved upper campus access.
  • ● Manage contractor access requests for designated DHS construction contract
  • companies including but not limited to attending construction phase meetings,
  • coordinating project access plans, etc.
  • ● Create and issue Campus badges for long-term access to the Campus for personnel
  • authorized by policy that do not otherwise qualify or require Homeland Security.
  • ● Presidential Directive 12 (HSPD-12) credentials (PIV cards).
  • ● Attend reoccurring Government construction meetings relating to upcoming projects,
  • events, personnel changes, and scheduling.
  • ● Create and update HSPD-12 credentials (PIV cards) for approved personnel.
  • ● Conduct system administration duties, related to Access Control duties, for the
  • Physical Access Control System (PACS) and Visitor Management System (VMS), to
  • include adding access, running reports, and conducting trends analysis.
  • ● Performed various background checks within the National Criminal Information Center (NCIC).
  • ● Used Identity Management System (IDMS) to make sure all potential hires were Sponsored.

Linetra Jackson

Work experience
  • Provide Navy IPO Security Command Group support to include front desk security/receptionist services, physical security (access control), personnel and information security, as well as antiterrorism/force protection. Will use judgment and initiative to determine the approach or action to take in non-routine situations; will interpret and adapt guidelines in a frequently changing environment and maintain and update the NIPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual".
  • ● Physical Security: Greet all visitors (Foreign Chief of Naval Operations (CNOs) and attaches, Corporate Executives, General and Flag Officers, etc.) and, as such, must be professional, dignified and proficient in dealings with senior officials; arrange VIP access into NIPO spaces, control access and badging, and maintain records of visiting dignitaries; track and record foreign visitors to Navy IPO via the Foreign Visitor System Confirmation Module (FVS-CM); process incoming visit requests; manage courier cards, visitor's badges, property passes, etc. Arrange escorts for those personnel requiring such escort; ensure visitors comply with established security policy and procedures; ensure personal electronic devices (PEDS) of visiting personnel are properly safeguarded and returned to the owner upon completion of the visit; ensure proper security of the reception area during working hours, and proper lock-up at close of business.
  • ● Personnel Security: Maintain comprehensive personnel security data using MS Access. Prepare outgoing visit requests; use Joint Personnel Adjudication System (JPAS) or its successor, Defense Information System for Security (DISS) for clearance and visit request information; record security related training for all assigned personnel and support contractors; receive, review and input security clearance data into the visitor's database, ensuring that support contractor's visit requests are up-to-date; file visit requests and maintain records; update security database and visitor's database as needed.
  • ● Antiterrorism/Force Protection (AT/FP): Maintain current data reflecting AT/FP training for all members of the activity and support contractors; prepare Individual Force Protection Plans (IFPPs) for travelers; consult current country terrorist threat list when preparing IFPPs; disseminate AT/FP information as required.
  • ● Information Security: Receive deliveries to command, ranging from classified deliveries to supply; ensure proper protection of all deliveries, recording of all incoming items, and movement of these items for dissemination.
  • ● Training: Maintain records of all security training for members of the command; initial
  • orientation, annual refresher briefings, Cyber Awareness briefings, AT/FP, Personally Identifiable Information (PII) training, Counterintelligence, etc.
  • ● Miscellaneous: Receive many telephone inquiries daily. Analyze requirements and respond with information or direct caller to appropriate subject matter experts; maintain records of all meetings hosted by the activity; maintain information regarding fire emergencies and bomb threats.
  • ● Ensures continuity by properly briefing relief on ongoing activities.

Linetra Jackson

Work experience
  • August, 2022 - December, 2022
  • Fulltime
  • Respond to end user calls as a first line of technical support, gathering information to resolve the issues, and /or assisting others in the resolution of the problem in a timely, accurate and professional manner.
  • Provide asset management support including the inventory and accountability of all mobile devices to include hotspots, cell phones tablets, and other items introduced into the program.
  • Support the development, coordination, and approval of requisite program acquisition documentation in accordance with DoD 5000 series regulation and instruction and/or DISA Small Projects Policies.
  • Monitor program performance, execution and metrics development and provide recommendations for increased efficiency.
  • Attend meetings and brief the government on program status and ad hoc info requests.

Linetra Jackson

Work experience
  • ● Scanning files and organizing files into electronic data.
  • ● Creating various spreadsheets which will demonstrate organization of files.
  • ● Managed TDIS passport database and physical documents.
  • ● Reviewed and processed passport applications (I.E. DS-82, DS-11, DS 5504, DS 4085, and reentry applications) to ensure that they have completed basic information accurately before entry into the Department of State TDIS system.
  • ● Assist Department of State passport specialists withhold and removal cases.
  • ● Processed urgent requests by applicants, performed administrative review on suspended
  • applications, attached proper paperwork to application and initiated reprocessing.
  • ● Received and processed undeliverable passports request, issued applications, and research to verify receivables.
  • ● Composed correspondences for inquiries from Congress, headquarters, the White house, and other government agencies.

Linetra Jackson

Work experience
  • Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport.
  • Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies.
  • Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
  • Prepare Informational Request Letters (IRLs) both electronic and written.
  • Prepare Final Notice letters. Process expedited Passports. Process refunds/reimbursement request.
  • Perform searches as requested for customer applications and use troubleshooting skills in connection with information given by the TDIS inquiry screens.
  • Accurately enters the required data into one or more databases, documents, or spreadsheets.
  • Select relevant information from a variety of sources to prepare documents.
  • Possess the ability to work in a team environment with a professional disposition.
  • Excellent communication skills; oral and written while demonstrating project and workload management skills.
  • Assist with various special projects as requested by the Government.

Linetra Jackson

Education
  • March, 2019 - September, 2020
  • Fulltime
  • Completed. Magna Cum Laude.

Linetra Jackson

Education
  • February, 2012 - August, 2012
  • Fulltime
  • Completed. Dean's List.
 

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