About

Looking to hiring freelancers for a full time or partime remote position.

Skills

  • good communication skills
    6
  • Data Entry
  • Good Customer Service Skills
  • Health care
  • Microsoft Office (Word/Excel)

Experience

Mary Robinson

Work experience
  • Remote Customer Support Specialist  at   BETTER TEAM
  • Responsibilities:
  • *Respond to customer queries in a timely and accurate way, via phone, email or chat
  • *Identify customer needs and help customers use specific features
  • *Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • *Update our internal databases with information about technical issues and useful discussions with customers
  • *Monitor customer complaints on social media and reach out to provide assistance
  • *Share feature requests and effective workarounds with team members
  • *Inform customers about new features and functionalities
  • *Follow up with customers to ensure their technical issues are resolved
  • *Gather customer feedback and share with our *Product, Sales and Marketing teams
  • *Assist in training junior Customer Support Representatives