Skills

  • Customer service
  • Human Resources

Experience

Mary Smith

Work experience
  • February, 2024 - November, 2024
  • Fulltime
  • ● Support multiple functions at the Corporate office, including Supply Chain, Finance, IT, HR, and Manufacturing; ~400 employees across the US.
  • ● Served as the HR Business Partner for C-suite Executives, providing HR support while also collaborating with middle management and hourly teams across US locations
  • ● Cultivate and sustain partnerships with departmental leaders across the organization, ensuring alignment of HR initiatives with overarching business objectives.
  • ● Implemented a performance appraisal system featuring SMART goals to enhance high performance and foster employment development.
  • ● Established behavioral evaluation with Performance Appraisal aligning to the organization’s Core Values; provided training and communication resources for People Managers across the US & Mexico
  • ● Assure legal compliance throughout hiring and HR processes, including federal, state, and local labor laws.
  • ● Redesigned and updated job descriptions and SOP within the Applicant Tracking System (ATS) in ADP Workforce Now (WFN) while launching an enhanced onboarding process to align across four business units between the US and Mexico.
  • ● Transition and launch Recruiting and Talent Management modules in ADP Workforce Now to include establishing organizational strategy and processes
  • ● Developed recruiting metrics and key performance indicators (KPIs) focused on optimizing efficiency and reducing turnover rates.
  • ● Further improved engagement and communication efforts by implementing process changes within HR and across the organization, focusing on individual and organizational development, employee relations, and employee satisfaction.
  • ● Provide internal and external communications for the HR department and Community & Engagement Team, including content creation for events, announcements, and materials to engage employees and keep them informed.
  • ● Promoted and planned initiatives that foster a poster workplace culture, enhance employee recognition, and encourage feedback.
  • ● Established engagement and community relationships with local charities and organizations

Mary Smith

Work experience
  • January, 2023 - February, 2024
  • Fulltime
  • ● Responsible for Human Resources matters, including employee lifecycle, employee relations, and engagement for the Corporate office (200 employees) and local plastic manufacturing plant (150 employees)
  • ● Nurtured cross-functional relationships to bridge communication between departments, managers, and employees, enhancing overall efficiency.
  • ● Successfully sourced and implemented an employee engagement program using Nectar HR, emphasizing recognition, years of service, and effective communication.
  • ● Promoted and reviewed employee programs and supported necessary changes to align operations objectives with company goals.
  • ● Coached managers on effective strategies for improving employee relations.
  • ● Managed the Recruiting team and oversaw the completion of tasks and initiatives.
  • ● Led company talent management initiatives, partnering with the Executive Leadership Team and Senior Leaders to complete reviews and goals.
  • ● Implemented a new Performance Management process and automated the data within ADP WFN that included new organization Core Values
  • ● Collaborated with My Daily Leadership to create a behavioral assessment aligned with the company’s Core Values; became certified to evaluate departmental position requirements and assess organizational culture.
  • ● Create and implement a new recognition program for US locations (500+ employees)
  • ● Managed and further enhanced the Summer Internship program and created a focus on establishing a pipeline of talent for full-time roles.
  • ● Led community and office engagement initiatives by establishing a team of employees hosting office events and community engagement projects with local charities.
  • ● Assisted in HRIS transfer and implementation with ADP WFN.
  • ● Certified CPR & Safety Team Response team for Corporate office.

Mary Smith

Work experience
  • ● Administered company-wide HR Compliance training and launched a new LMS with Brainier
  • ● Established reporting and communication strategy to ensure 95% completion of annual HR Compliance training for exempt and non-exempt employees across all US locations.
  • ● Provide full-scope human resource support to employees and leaders within the Sales & Marketing department and employees office at the Corporate office.
  • ● Responsible for the full cycle recruiting process for hourly and salaried employees
  • ● Assisted in creating a new Employee Engagement survey and reintroducing the survey to the organization with a plan of action in sharing the results
  • ● Establish project plan including communication resources for HR team; partnered with engagement survey vendor and produced employee data for US, Mexico, and Europe.
  • ● Collaborate with new employee onboarding and ensure completion of all pre-employment forms within 48 hours.
  • ● Created internal HR communication resources and templates for emails and media slides
  • ● Provided education and guidance on new policy implementation and procedures to unify responses, provide appropriate investigative actions, and resolve grievances/ employee complaints.
  • ● Ability to communicate efficiently and effectively with all levels of employees.

Mary Smith

Work experience
  • ● Apart of the inaugural Executive Leadership team establishing and launching the first Marriott Tribute Portfolio hotel in Oklahoma
  • ● Established SOPs and policies regarding Hiring, Onboarding/Offboarding, and HR Records compliance
  • ● Partner with Leaders to conduct workforce planning and organization design linked to the organization's priorities and needs
  • ● Develop and participate with Business Leaders in promoting the hiring needs and retention of a diverse workforce
  • ● Managed and maintained workforce and culture while location recovers from nearby fire/smoke damage
  • 2 months process
  • ● Responsible for the leadership and management of all functions of the Human Resources department
  • ● Provide consulting and advisement support for Executive Leadership and Managing Partners
  • ● Conduct research and analysis in establishing the organization’s compensation and benefits plan
  • ● Establish all HR departmental policies and processes to include Worker’s Compensation, unemployment; Leaves of absence to include FMLA, CFRA, ADA, etc.; Alcoholic Beverage Service & Safety Training
  • ● Develop job descriptions for all hotel positions, along with creating a hiring strategy and establishing processes and procedures within the HRIS system – Paycom
  • ● Training Coordinator for the property within Marriott systems and Digital Learning Zone (DLZ)
  • ● Establish guidelines, templates, and implementation for Performance Reviews, Progressive Discipline Actions, and Performance Improvement Plans
  • ● Execute all organizational communication regarding departmental initiatives, policies, and procedures.
  • ● Sole investigator regarding all complaints and Employee Relations concerns throughout the property

Mary Smith

Work experience
  • ● Assisted in establishing People Services operations for all US locations across four business divisions
  • ● Provide superior customer service, accurate and timely first contact resolution to ~21,000 employees, managers, and HR Partners across Pratt & Whitney, UTC Corporate, UTC Research Center & Collins Aerospace
  • ● Average closing 140-150 cases per month with maintaining an SLA of 94% > of closed cases
  • ● Assisted with ServiceNow implementation across US and global locations, supporting training for internal COE team members
  • ● Identify and create knowledge articles to be added to the external and internal knowledge base.
  • ● Partner with Communities of Expertise (COE) in developing company policy and processes to include Total Rewards, Payroll, Legal, Talent Acquisition, EH&S, LOA, and IT
  • ● Subject matter expert for all relevant People Services company-wide processes and HR policies
  • ● Utilize multiple online systems in completing cases and assisting employees; systems include Salesforce CRM, Enterprise v5, Workday, SAP, and 24/7 Chat.
  • ● Interpret simple and complex company and business unit policies and procedures, having the ability to convey them in a simplified manner.
  • ● Partner with all levels of the organization, supporting company initiatives
 

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