About

I am seeking a role as Instructor/Technical or Content Writer-Editor/Instructional Designer. I am an initiative-taking and process improvement-focused technical writer/instructional designer with a long-standing background in the industry. With over twenty-eight years of public and private experience in the technical writing/instructional design field and a record of customer satisfaction and dependability, I have the credentials that will prove valuable to your team. Throughout the course of my career, I have perfected my technical writing and instructional design skills through new and advanced LinkedIn/DAU/Coursera courses in AI/ML/Cybersecurity/Ethics in keeping with the changing times.

Skills

  • Social Media
  • technical writing
  • instructional design
  • Content Development
  • Digital Content Development
  • instructor
  • Editing Proofreading Translation Writing

Experience

Michelle Malsbury

Work experience
  • Transcribes Congressional Committee meeting audio files from For the Record (FTR) software into specifically formatted summaries using Word. Submits same to review team prior to being released to the Committee members.
  • Reviews audio recordings and transcripts of meetings to understand the major points used in creation of these comprehensive summaries.
  • Performs quality control (QC) checks on documents to ensure accuracy, consistency, and adherence to NRGCO standards and exemplar files.

Michelle Malsbury

Work experience
  • Works closely with SME’s/Instructors/Training & Standards personnel for creation or revision of classroom materials using solid instructional design principles and adult learning strategies.
  • Reviews and edits technical component manuals for marine assets and equipment. Created Quick Notes for same. Produces and submits draft illustrative diagrams, charts, and materials for incorporation into technical manuals
  • Authored CAMITS User Guide (Customs Automated Maintenance Inventory Tracking System). This manual instructs users to track maintenance data and logistics management systems for aircraft and marine vessels used by Customs and Border Protection and the US Coast Guard.
  • Created CAMITS Users Video Tutorials: these “vignettes” direct users on how to perform a specific task(s) or function(s) using maintenance/logistics database. Each module presents the steps and commands on the screen, as well as providing narration/captions to explain the process and expected outcomes.
  • Composes written presentations for senior Directors and Agents from CBP/AMO in English and Spanish

Michelle Malsbury

Work experience
  • Instructional Designer - Senior at   Quadmark
  • Composed lessons/modules/content/learning objectives/performance goals (KPA’s) using Articulate Rise. Communicated via regular feedback with the various stakeholders from those organizations.
  • Developed storyboards for animated video learning games in PowerPoint or Storyline. One example was for employees from Verizon, ATT, T-Mobile, etc. who were required to sell Android cell phones. The game was presented almost as a treasure hunt with each new location unfolding the different features and specifications of each model, as well as explaining the benefits of each phone to customers.
  • Interfaced and strategized with the stakeholders to define goals, monitor and review requirements, scope and timelines for completion/milestone of various projects at regular intervals.
  • Acted as the Chief Editor for all writing and instructional design staff. Proactively identified team members needing support and provided support in developing training solutions to ensure timely execution of all deliverables.
  • Key Tech Clients included: PayPal, Samsung, Cohesity, AWS, Hewlitt Packard, Microsoft, Toshiba, T-Mobile, and Verizon.

Michelle Malsbury

Work experience
  • Was the public face for the US Department of Commerce/US Department of Census four Florida counties (Collier, Lee, Hendry, and Charlotte) and their city governments or municipalities, educational systems, and community organizations regarding the importance of participating in the decennial census.
  • Held regular meetings with the various stakeholders and facilitated the formation of community committees. Attended various community functions/events. Staffed tables at those events and provided information about the 2020 Census.
  • Spoke at the government and educational systems regularly scheduled monthly meetings. Provided updates as to the hard-to-reach communities and our access to them.
  • Engaged various community and religious organizations to embrace being part of the count because of what the Decennial Census could do to bolster their people after disasters and weather-related events that occur with regularity in the state of Florida.
  • Quadmark, Chandler, AZ
  • UNITED STATES DEPARTMENT OF COMMERCE
  • TECHNICAL ACUMEN
  • Microsoft 360 Office Suite (Word, Excel, PowerPoint, SharePoint, TEAMs, Outlook). For The Record (FTR) software
  • Adobe (Acrobat, Pro, PDF Maker, Rise, Creative Suite, Paint 3D)
  • WordPress
  • Google (Sheets, Docs, Gmail)
  • MailChimp
  • Constant Contact
  • CAMITS (Customs Automated Maintenance Inventory Tracking System)
  • PROFESSIONAL EXPERIENCE
  • NextGen Federal Systems LLC, HUBZone 350, 1399 Stewartstown Road, Suite 350, Morgantown, WV: (904) 827-8427
  • QUALIFICATIONS PROFILE

Michelle Malsbury

Work experience
  • Penned lessons and learning modules for private and corporate clients on a variety of learning topics ranging from Collections Processing to Employee Onboarding.
  • Edited and ghostwrote books for other noteworthy authors. Assisted with suggestions for publishing houses and publicists. Of note is From the Drafting Table to the Fighting Theatre, a book that depicts the history of the F-14.
  • Conducted research and wrote Doctoral thesis/Masters final projects in several topics. (Construction Management, Weather and Climate, Continuous Process Improvement, Managing an NPO, etc.)
  • Reviewed books for publicists, carefully crafted reviews and published them on Amazon and Bookpleasures websites.
  • Researched and penned articles on a wide range of topics and uploaded them to my website blog page.
  • Recorded podcasts on topics of personal interest and uploaded them to YouTube, some with tremendous viewership.

Michelle Malsbury

Education
  • Specialization in Continuous Process Improvement
 

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