About

Seeking full-time employment. Accomplished Information Technology and Cybersecurity professional with over 15 years of experience in risk management, compliance audits, and systems integration. Proven expertise in leading cybersecurity initiatives and driving strategic improvements in security infrastructure. Skilled in project management, team leadership, and process optimization to enhance efficiency in IT operations and project execution. Adept at adapting to emerging technologies and continuously advancing industry knowledge. A published author of a children's book, showcasing creativity, storytelling, and content development abilities. Seeking a role that leverages both technical and leadership skills to support organizational growth and achieve corporate objectives.

Skills

  • Project Management
  • Security
  • Teaching
  • IT
  • Cybersecurity
  • compliance with laws and regulations
  • Regulatory Compliance & Risk Management
  • legal compliance
  • cyber-incident response
  • Cyber law
  • Desktop support
  • Remote Desktop Support Tools
  • Troubleshooting
  • Computer hardware and software Support.
  • Hardware troubleshooting
  • Software and hardware installation
  • Hardware & software configuration
  • Active Directory
  • ServiceNow
  • Remedy
  • Jira
  • Intune
  • Autopilot
  • Cloud: Azure
  • Microsoft Office
  • Windows OS
  • APPLE OS
  • Mobile Device Support
  • IT asset management
  • Content Writing And Editing
  • technical writing
  • writer and author

Experience

Myriam Sollberger

Work experience
  • Assist in providing speech-language therapy to students under the supervision of a certifi ed SLP.

Myriam Sollberger

Work experience
  • IT Support Technician at   Asurion
  • Delivered technical support via phone, diagnosing and resolving hardware and software issues for end users.
  • Assisted customers in con􀏐iguring and troubleshooting mobile devices, desktops, and network-related issues.
  • Utilized ticketing systems to log incidents and track resolution progress.

Myriam Sollberger

Work experience
  • Conducted compliance audits and ensured agency policies adhered to legal and safety standards. This is an unpaid role.
  • ● Monitored patient care documentation for accuracy and compliance.
  • ● Responsible for drafting and submission of the Comprehensive Emergency Management Plan for Nurse Registries for the State of Florida AHCA compliance and licensing requirements.

Myriam Sollberger

Work experience
  • Generative AI Chatbot Annotator Contractor Per Diem Project at   Innodata Inc.
  • September, 2023 - September, 2024
  • Parttime
  • Responsible for creating, labeling, and reviewing data annotations to improve the performance and accuracy of generative AI
  • chatbots.
  • Provided thought leadership on the evolution of generative AI, focusing on fluency, coherence, and voice improvement.
  • Led the creation of AI training datasets, emphasizing reinforcement learning through human feedback (RLHF).
  • Collaborated with cross-functional teams to re􀏐ine AI models and stay ahead of market trends.
  • Established guidelines for AI responses to human queries.

Myriam Sollberger

Education
  • January, 2021 - December, 2023
  • Fulltime

Myriam Sollberger

Work experience
  • Provided on-site technical support and troubleshooting for end-user computing devices and desktop systems.
  • Enhanced system and network performance by analyzing logs, identifying vulnerabilities, and detecting malicious activities.
  • Developed and implemented secure network architectures, defense-in-depth strategies, and NAC policies.
  • Managed the Desktop Support Team for NA/LATAM, achieving SLA goals, and overseeing audits and regulatory examinations.
  • Provided leadership in network security, incident management, and stakeholder relationship building while staying current
  • on security trends and risks.

Myriam Sollberger

Education
  • September, 2017 - December, 2020
  • Fulltime
  • Cybersecurity & Digital Forensics

Myriam Sollberger

Work experience
  • Cybersecurity Specialist Internship at   UsMeU, LLC.
  • Supported senior team members in conducting risk assessments and drafting security policies.
  • Assisted in monitoring compliance with cybersecurity frameworks. - Participated in internal and external security audits.
  • Assisted in the development and delivery of cybersecurity awareness training programs.
  • Conducted research on emerging cybersecurity threats and trends.

Myriam Sollberger

Work experience
  • Provided technical support for Windows 10 deployments, ensuring smooth transitions and minimal user downtime.
  • Resolved hardware and software issues for end users, maintaining high levels of customer satisfaction and system uptime.
  • Managed user accounts and access controls through Active Directory, ensuring secure and seamless system access.
  • Administered Of􀏐ice 365 and other productivity tools, streamlining communication and collaboration across teams.
  • Utilized ticketing systems like ServiceNow to track and prioritize support requests, ensuring timely resolution.
  • Delivered exceptional support by troubleshooting network connectivity, con􀏐iguring devices, and providing user training.
 

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