About

Customer Service, Customer Satisfaction, and Employee Satisfaction Three important metrics every business should track. Each metric is independently informative, but added value is discovered when relationships are identified. Every program we provide factors in available metrics from other interrelated areas, thus boosting the program's overall effectiveness. Today, your customer’s opinions on experiences with your company are more vital than ever. With the continued popularity of social media platforms, online reviews, and simple word-of-mouth referrals, you need to stay one step ahead of what customers experience with your products, service, facilities, and other touch points. Sinclair designs measurement programs to meet each client’s specific research objectives using our innovative methodologies and market knowledge gained over three decades of experience as well as utilizing our proprietary reporting platform. ________________________________________________________________________________________________________ Our automated internal processes enable us to manage small, medium, and large programs in stride, and deliver more data for less cost than measurement programs of years past. The results for our clients are clear and meaningful metrics delivered in the most cost-effective and actionable form possible.

Skills

  • Accounting
  • Administration
  • Business Development
  • Customer service
  • Management
  • Office management
  • Product management
  • Project Management
  • Recruiting
  • Retail
  • Sales
  • System administration
  • Advertising
  • Digital Advertising
  • Finance
  • Human Resources
  • Marketing
  • Sales Automation
  • Security

Recommendations

Experience

We are seeking a detail-oriented and reliable Sales Manager/Mystery Shopper to evaluate the customer service and overall experience at various retail locations. The Sales Manager/ Mystery Shopper will be responsible for visiting assigned stores, making purchases, and providing detailed feedback on their experience.

Responsibilities:

- Visit assigned stores and make purchases according to... provided guidelines.
- Observe and evaluate the customer service provided by store employees
- Assess the cleanliness and organization of the store.
- Provide detailed feedback on the overall shopping experience.
- Submit reports in a timely manner.

Requirements:
- Excellent communication and observation skills.
- Ability to follow detailed instructions.
- Reliable transportation and willingness to travel to various locations.
- Access to a computer and internet for report submission.

Preferred Qualifications:

- Prior experience as a Mystery Shopper or in a customer service role.
- Experience in retail or hospitality industries.
- Flexibility to work weekends and evenings.

Physical Demands:

- Ability to stand and walk for extended periods of time.

Salary:
- $2500-$3000 monthly

 more
  • sales and marketing
  • Sales Manager
  • Sales
  • Effective sales and marketing Management skills.
  • mystery shopper/ remote working
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