Oluwabunmi Adebanjo

Customer Service Executive at IpNX Nigeria Limited

since July, 2021

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Work experience

 Performs day to day interaction with customers to ensure satisfactory service delivery
 Attends to customer’s enquiries about services and product via phone, email, and social media
 Handles customer’s complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution through the phone, mail, social media and through company chat tools
 Follows communication procedures, guidelines and policies
 Builds sustainable relationships of trust through open and interactive
communication with customers
 Handle changes in policies or renewals

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