Recommendations

Philip Bashir

 3/7/2025

To Whom It May Concern, I am pleased to recommend Ombeni for any role requiring technical expertise and ICT support. Ombeni has consistently demonstrated strong technical skills and a proactive approach to problem-solving in various areas of ICT support and maintenance. His expertise spans multiple domains, including: 1. User Assistance & Helpdesk Support – Efficiently troubleshooting hardware, software, and network issues while providing timely and effective user support. 2. Network & Internet Maintenance – Skilled in configuring and maintaining network infrastructure, troubleshooting connectivity issues, and ensuring optimal bandwidth management. 3. System Setup & Configuration – Proficient in installing and configuring operating systems, software applications, and hardware devices to ensure smooth operations. 4. Cybersecurity & Data Protection – Knowledgeable in implementing security protocols, managing data backups, and enforcing access control measures to safeguard company assets. 5. Software & Hardware Maintenance – Adept at updating systems, diagnosing technical faults, and ensuring optimal functionality of IT infrastructure. 6. Training & Documentation – Provides clear user training and maintains documentation to improve efficiency and self-sufficiency among staff. 7. Collaboration & Project Involvement – Works well with IT teams, vendors, and stakeholders to implement new technologies and manage ICT projects. Ombeni’s ability to troubleshoot and resolve ICT-related challenges efficiently, combined with his strong analytical skills and dedication, makes him an invaluable asset to any organization. I strongly recommend him for any technical support or ICT role.

Experience

ombeni bwengae

Work experience
  • September, 2024 - December, 2024
  • Fulltime
  • An Assistant ICT Teacher plays a vital role in supporting the primary ICT teacher in the classroom, helping students develop their skills in information and communication technology. Their responsibilities may vary based on the school or educational institution, but generally, they include a combination of teaching assistance, administrative duties, and technical support. Here are the key responsibilities of an Assistant ICT Teacher:
  • 1. Supporting Classroom Instruction
  • Assisting with Lesson Delivery: Help the lead ICT teacher in delivering lessons, especially when it comes to demonstrating how to use specific software, tools, or technology.
  • Student Support: Provide individual or group support to students who need help understanding ICT concepts or using technology effectively. This can involve explaining software functions, assisting with coding exercises, or helping students troubleshoot problems.
  • Classroom Management: Support the lead teacher with managing student behavior, ensuring that students stay on task, and maintaining a productive and respectful learning environment during practical ICT lessons.
  • 2. Setting Up and Managing ICT Equipment
  • Prepare Resources: Set up the necessary ICT equipment (e.g., computers, projectors, interactive whiteboards) before lessons. Ensure all technology is functioning properly and troubleshoot any issues that arise before or during lessons.
  • Maintain Equipment: Help with the regular maintenance of ICT hardware and software, ensuring everything is in working order for students to use. This includes installing software, updating systems, and replacing faulty equipment when necessary.
  • 3. Assisting with Curriculum and Lesson Planning
  • Curriculum Support: Help the ICT teacher in preparing and organizing teaching materials and resources, such as worksheets, presentations, and educational software tools.
  • Lesson Planning: Collaborate with the lead teacher to design lesson plans and activities that are aligned with the curriculum and cater to different learning styles.
  • Adapt Lessons: Modify lesson materials or teaching strategies to accommodate students' needs, such as those with learning disabilities or who need additional support in mastering ICT concepts.
  • 4. Monitoring Student Progress
  • Assessment and Feedback: Assist with marking students’ work, assignments, and projects related to ICT. Provide constructive feedback to students on their progress and areas for improvement.
  • Tracking Student Progress: Monitor students' performance and behavior during ICT classes, helping to identify students who may need additional support or interventions.
  • Reporting: Support the lead teacher in maintaining records of students' progress, assessments, and grades. Help prepare reports on student performance for parent-teacher meetings or academic reviews.
  • 5. Providing Technical Support and Troubleshooting
  • Technical Assistance: Provide technical support to both students and teachers during lessons, helping resolve issues with computers, software, or network problems.
  • Troubleshoot Problems: Address any immediate technical issues that occur during class, such as connectivity problems, software errors, or hardware malfunctions.
  • 6. Supporting E-Learning Initiatives
  • Assisting with Online Learning Platforms: Help students and teachers use online learning platforms (e.g., Google Classroom, Moodle, etc.) to submit assignments, access resources, and engage in discussions.
  • Managing E-Learning Tools: Help ensure that digital tools used for e-learning are working properly, and support students in using them effectively.
  • 7. Promoting Digital Literacy and Safety
  • Teaching Digital Skills: Assist in teaching students essential digital skills, such as online research, email etiquette, and safe internet browsing.
  • Online Safety Education: Support the ICT teacher in promoting responsible and safe use of the internet. Help educate students about digital safety, data privacy, and avoiding online risks such as cyberbullying or inappropriate content.
  • 8. Administrative Duties
  • Record Keeping: Assist with administrative tasks such as taking attendance, managing student portfolios, and organizing ICT resources or supplies.
  • Organizing ICT Events: Help organize extracurricular activities related to ICT, such as coding clubs, computer science fairs, or school-wide technology events.
  • Managing ICT Inventory: Assist in tracking and managing the inventory of ICT equipment and software used in the classroom.
  • 9. Professional Development and Collaboration
  • Continual Learning: Stay updated on the latest trends in ICT education, tools, and software to ensure teaching methods and resources are up-to-date.
  • Collaboration with Staff: Collaborate with other teachers and staff to integrate ICT into different subjects or projects. For example, assist in using digital tools in mathematics, science, or language arts lessons.
  • Attending Training: Attend training or workshops to enhance skills and knowledge in ICT teaching, both for professional development and to improve support for students.
  • 10. Encouraging Student Engagement and Creativity
  • Fostering Creativity: Encourage students to think creatively and develop their own projects, whether it's through coding, digital art, or multimedia presentations.
  • Project Assistance: Help students work on ICT-based projects, such as developing websites, creating presentations, or learning programming languages.

ombeni bwengae

Education
  • Learner-Centered Approach
  • Meaning: The learner-centered approach focuses on the needs, abilities, and interests of the students. Instead of the teacher being the primary source of knowledge (as in the teacher-centered approach), students take an active role in their learning. The teacher acts more as a facilitator who guides, supports, and encourages independent learning.
  • Key Characteristics:
  • Emphasizes active learning and student engagement.
  • Encourages critical thinking, collaboration, and problem-solving.
  • Provides opportunities for students to take responsibility for their own learning.
  • Incorporates students' feedback and allows for personalized learning experiences.
  • Benefits: It helps students develop a deeper understanding of the content, builds their confidence, and encourages lifelong learning skills.
  • 2. Jigsaw Method
  • Meaning: The Jigsaw method is an instructional strategy that encourages cooperative learning. It divides students into small "home" groups, and each group is assigned a different segment of a lesson or topic. After studying their segment individually, students then come together in "expert" groups (where students from different "home" groups come together) to share what they've learned. Finally, they return to their "home" groups and teach each other.
  • Key Characteristics:
  • Encourages collaboration and teamwork.
  • Each student becomes an expert on a specific part of the topic.
  • Promotes communication, responsibility, and peer teaching.
  • Benefits: This method promotes deeper learning as students teach and learn from one another. It also fosters social interaction and ensures that each student contributes to the group's success.
  • 3. Teacher-Centered Approach
  • Meaning: The teacher-centered approach is a more traditional teaching style where the teacher is the primary authority in the classroom, and students are passive recipients of knowledge. The teacher leads the lessons, gives lectures, assigns tasks, and evaluates the students. The focus is typically on the teacher delivering content, rather than students engaging in hands-on learning or collaborative activities.
  • Key Characteristics:
  • The teacher controls the pace, content, and direction of the lesson.
  • Students listen, take notes, and complete assigned tasks individually.
  • Less emphasis on student collaboration and independent exploration.
  • Benefits: It's useful for conveying large amounts of information quickly and can be effective in subjects where direct instruction is needed (e.g., foundational knowledge or factual content).
  • 4. Question Formulation Techniques (QFT)
  • Meaning: Question Formulation Techniques (QFT) is a strategy that encourages students to generate their own questions. It helps students develop critical thinking and problem-solving skills by making them actively engage in the learning process. Rather than just answering questions posed by the teacher, students are encouraged to create questions that lead to deeper exploration of a topic.
  • Key Characteristics:
  • Encourages student-driven learning through questioning.
  • Stimulates curiosity and exploration.
  • Encourages critical thinking and allows students to guide their learning.
  • Benefits: This technique empowers students to take ownership of their learning, improves inquiry skills, and promotes curiosity. It also helps students develop questions that can guide further investigation.
  • How These Strategies Can Be Combined in a Meaningful Way
  • These teaching methods can be used together in a complementary way to create a balanced learning environment:
  • In a learner-centered classroom, students can use QFT to generate questions about the topic they are learning, allowing them to take a more active role in their learning.
  • The Jigsaw method can be a key part of the learner-centered approach, as it encourages students to engage in collaborative learning. In this approach, students can take responsibility for learning specific parts of a topic and share their expertise with peers.
  • Teacher-centered instruction can still play a role, especially when introducing a new concept or providing foundational knowledge. However, even in a teacher-centered approach, there can be elements of student engagement, such as asking students to reflect on their learning or pose questions at the end of a lecture.

ombeni bwengae

Work experience
  • February, 2019 - October, 2024
  • Fulltime
  • 1. Technical Support
  • User Assistance: Provide direct technical support to users by resolving issues related to hardware, software, networks, and internet connectivity. This may involve troubleshooting problems, guiding users through solutions, or performing remote troubleshooting.
  • Helpdesk Management: Handle incoming support requests via phone, email, or chat, ensuring timely and effective resolution of issues. This could involve answering queries about software, internet access, and hardware issues.
  • Escalation Management: For issues that cannot be resolved at the first level of support, the ICT supporter will escalate them to specialized teams (e.g., system administrators, network engineers) while tracking the progress.
  • 2. Network and Internet Maintenance
  • Network Troubleshooting: Monitor and troubleshoot network issues, such as internet connectivity problems, slow speeds, or connection drops. This includes handling Wi-Fi networks, local area networks (LAN), and wide area networks (WAN).
  • Network Configuration: Configure routers, switches, and other networking devices to ensure seamless communication between users and devices. This can involve setting up and managing Wi-Fi networks, VPNs, and firewalls.
  • Bandwidth Monitoring: Monitor the network’s bandwidth usage and ensure optimal distribution of resources across departments or users. This also involves diagnosing slow network performance or excess usage.
  • 3. System Setup and Configuration
  • Hardware and Software Installation: Install and configure hardware such as computers, printers, scanners, and servers. Install and update software applications, operating systems, and drivers on computers and other devices.
  • System Configuration: Configure operating systems (e.g., Windows, macOS, Linux) to ensure compatibility with the organization's software, network, and security protocols. This also involves installing software updates and patches.
  • 4. System Security and Data Protection
  • Security Measures: Ensure that all systems, including user devices and servers, are secure from potential threats like viruses, malware, or hacking attempts. This includes setting up firewalls, antivirus software, encryption, and access control policies.
  • Data Backup and Recovery: Implement and manage regular data backup procedures to ensure business continuity. In case of system failure or data loss, the ICT supporter is responsible for restoring data from backups.
  • User Authentication: Set up and manage user accounts and passwords, including password policies, user access levels, and multi-factor authentication to protect sensitive company data.
  • 5. Software and Hardware Maintenance
  • System Updates and Patches: Regularly update software applications and operating systems with the latest patches and security updates to protect against vulnerabilities.
  • Troubleshooting and Repairs: Diagnose and repair hardware issues with devices such as computers, servers, and networking equipment. This can include replacing faulty components, upgrading systems, or configuring new hardware.
  • 6. Training and Documentation
  • User Training: Provide training to employees on using ICT systems effectively, including best practices for software applications, security awareness, and troubleshooting basic issues.
  • Documentation: Document common troubleshooting steps, frequently encountered issues, and solutions for future reference. Maintain a knowledge base or help desk system to track recurring problems and resolutions.
  • Creating Manuals: Develop and maintain user manuals, technical guides, or FAQs to assist non-technical users in resolving basic issues independently.
  • 7. Collaboration with Other Teams
  • Coordination with IT Teams: Work closely with network engineers, system administrators, and other IT staff to ensure smooth operations. This includes assisting with the deployment of new technologies or systems across the organization.
  • Vendor Management: If necessary, assist in liaising with third-party vendors or service providers for software and hardware procurement or technical support.
  • 8. Inventory and Asset Management
  • Hardware and Software Inventory: Track the organization’s hardware and software assets, ensuring proper allocation and usage. Manage stock levels, ordering of new equipment, and the disposal of obsolete hardware.
  • License Management: Ensure that software licenses are up-to-date and compliant with legal requirements. This includes managing software subscriptions and renewals.
  • 9. Performance Monitoring and Reporting
  • System Monitoring: Continuously monitor the performance of IT systems, including servers, workstations, and network components, to detect and address any issues before they impact business operations.
  • Reports and Analytics: Provide regular reports on the performance of ICT systems, internet usage, security incidents, and any major issues faced. These reports can help in decision-making for future infrastructure improvements or upgrades.
  • 10. Project Involvement
  • Support for IT Projects: Assist in the implementation of new ICT projects, such as upgrading existing infrastructure, implementing new software applications, or moving to cloud-based systems.
  • System Testing and Rollout: Participate in testing new software or hardware and assisting in rolling out updates or new tools across the organization.

Philip Bashir

 3/7/2025

To Whom It May Concern, I am pleased to recommend Ombeni for any role requiring technical expertise and ICT support. Ombeni has consistently demonstrated strong technical skills and a proactive approach to problem-solving in various areas of ICT support and maintenance. His expertise spans multiple domains, including: 1. User Assistance & Helpdesk Support – Efficiently troubleshooting hardware, software, and network issues while providing timely and effective user support. 2. Network & Internet Maintenance – Skilled in configuring and maintaining network infrastructure, troubleshooting connectivity issues, and ensuring optimal bandwidth management. 3. System Setup & Configuration – Proficient in installing and configuring operating systems, software applications, and hardware devices to ensure smooth operations. 4. Cybersecurity & Data Protection – Knowledgeable in implementing security protocols, managing data backups, and enforcing access control measures to safeguard company assets. 5. Software & Hardware Maintenance – Adept at updating systems, diagnosing technical faults, and ensuring optimal functionality of IT infrastructure. 6. Training & Documentation – Provides clear user training and maintains documentation to improve efficiency and self-sufficiency among staff. 7. Collaboration & Project Involvement – Works well with IT teams, vendors, and stakeholders to implement new technologies and manage ICT projects. Ombeni’s ability to troubleshoot and resolve ICT-related challenges efficiently, combined with his strong analytical skills and dedication, makes him an invaluable asset to any organization. I strongly recommend him for any technical support or ICT role.

 

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