About

Strong background working in a customer-facing environment. Communication with customers to ensure they're receiving the tools and support needed to achieve their goals. Increased retention rate and exceeded annual sales goal by upselling.

Skills

  • Good Customer Service Skills
  • Customer support
  • Customer Success
  • upselling
  • Excellent communication and interpersonal skills
  • Team management
  • Client Relationship Management
  • Customer relationship building and retention
  • Leadership
  • problem solving
  • English and Kiswahili

Experience

Patrick Wambua

Work experience
  • Sales Manager/Junior Project Coordinator at   Adlab
  • Manage a team of four sales managers
  • Establish trusted relationships to ensure customer’s overall satisfaction with the product

Patrick Wambua

Work experience
  • Senior Customer Success Manager at   Adlab
  • Worked closely with other departments within the company to ensure proper handling of customer service issues
  • Developed success plans for customers
  • Designed and conducted training sessions for customers, receiving 97% positive feedback.
  • Exceeded annual sales goal by upselling
  • Developed and managed promotional email campaigns
  • Key achievements: introduced changes to the client on-boarding process that increased the client satisfaction score by 14%; increased customer retention by 15%.

Patrick Wambua

Work experience
  • Customer Success Manager at   EvoCRM
  • February, 2019 - September, 2020
  • Fulltime
  • Developed and maintained positive client relationships with existing corporate accounts
  • Handled daily customer requests and all escalated issues
  • Ensured customer feedback is heard and acted upon
  • Drove initiatives to improve customer satisfaction
  • Was responsible for onboarding new customers
  • Kept clients engaged and regularly using products
  • Encouraged customers to upgrade the product

Patrick Wambua

Work experience
  • Customer Support Manager at   Expo Co
  • Responded to customer queries via phone, email or chat
  • Assisted customers with their orders
  • Resolved customers' problems and isuues
  • Gathered customer feedback

Patrick Wambua

Work experience
  • Customer Service Representative at   CorpEdu
  • Responded promptly to customer inquiries
  • Resolved customer complaints
  • Processed orders, forms, applications, and requests
  • Kept records of customer transactions
 

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