Tiffanie Lai

Benefit Advocate at Alliant Insurance Services

since June, 2023

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Work experience

Manages health and welfare benefit plans for multiple clients;
Administers medical, dental, vision, FSA, HSA, and life and disability plans for both active and COBRA participants;
Manages Employee Self-Service module;
Coordinates transfer of election data to providers;
Handles employee calls and assists employees with benefits-related questions;
Counsels employees on benefit issues, procedures and requirements;
Provides support and communication to employer or HR representatives;
Administers premium reporting and payroll deduction reporting;
Coordinates compliance with key regulatory provisions, including COBRA and HIPAA;
Coordinates and distributes employee communication materials;
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

Work experience

Managed business analytics, data compilation, and reporting for Global Benefits and People teams. Generation of executive level summary briefings. Primary focus of global benefits in countries of USA, Canada, Chile, Ireland, and Bangladesh.
Main program owner for Executive Physicals for verification of eligibility, invoicing, and vendor payment processing.
Outlined vendor scope of work during fringe budgeting process for FY 2025. Direct vendor management with CBRE & Global Security.
Oversaw events budget for US Benefits team for on-site events, totaling $105K. Owned the end-to-end creation of coordinated cross- departmental meetings resulting in 4 events in the span of 9 months, prior to company restructuring and layoffs.
Lead task force member in reviewing training curriculum and employee training of the Emergency Response Team and Global Crisis Support Team. Maintained FEMA certifications in ICS 100s + 200s with an active EMT-B State of California certification from 2010-2025.

Work experience

Led the implementation of the employee "Report A Concern" program, connecting over 500 employees with support services.
Assisted in Benefit Enrollment exception cases, working with Sr. Specialist and Benefit Administration Team for escalations.
Responsible for objective case management and confidentiality, with an emphasis on “Follow The Sun” coverage for specific programs.
Strong expertise in handling high crisis and emotional cases regarding but not limited to: survivor benefits and acute scenarios.
Drove in ServiceNow implementation in People Support team, provided specific feedback for UX specifically for different work groups.
Subject matter expert supporting employees and management teams in areas including processing USA Benefit enrollment exceptions, Time Away, FMLA, Short Term Disability, and worker’s compensation. Direct vendor consultation with WTW, Sedgwick, & UHC.

Work experience

Oversaw employee lifecycle in recruitment, onboarding, training, and offboarding for 80 part-time and 1 full-time employee.
Managed a $900K operations budget for facility operations, staffing levels, and program offerings.
Assisted in Santa Clara County COVID-19 response efforts, including creating and implementing standard operating procedures in city facilities and vaccination site operations.

Work experience

Led and trained 100+ hourly employees, Increased staff headcount by 50%.
Nominated to lead in City of Oakland in Gender C Racial Equity (GARE) and City-wide hiring committees.
Assisted in FEMA deployment of resources and staffing for various community emergencies. Specific emphasis in low-income council districts.
Directed programming and operations for five facilities, serving 3,000+ community members yearly.

Work experience

Instructed, proctored, and counseled over 500+ new probationary EMT-B and EMT-B Student Candidates.
Responded to medical alerts, performed assessments, and documented patient records in fast paced and stressful environments.
Organized emergency operation command centers for a variety of events spanning from rural festivals to municipal based large running events.