Recommendations

Experience

Main Duties and Responsibilities:

To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
  • Customer service
A business analyst bridges the gap between IT and business domains. They are instrumental in defining business needs, identifying potential improvements, and translating these elements into detailed technical requirements.

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Leading ongoing reviews of business... processes and developing optimization strategies.

Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

Conducting meetings and presentations to share ideas and findings.

Performing requirements analysis.

Documenting and communicating the results of your efforts.

Effectively communicating your insights and plans to cross-functional team members and management.

Gathering critical information from meetings with various stakeholders and producing useful reports.

Working closely with clients, technicians, and managerial staff.

Providing leadership, training, coaching, and guidance to junior staff.

Allocating resources and maintaining cost efficiency.

Ensuring solutions meet business needs and requirements.

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  • Business Development
  • Human Resources
  • Office management