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**Job Title: Customer Care Support Specialist**
Location Remote

**Position Overview:**
We are seeking a dedicated 20 Customer Care Support Specialists to join our team and be the frontline advocate for our users. As a Customer Care Support Specialist, you will play a pivotal role in delivering exceptional customer service, resolving user inquiries, and ensuring a seamless experience for our... community members. This position offers an exciting opportunity to make a meaningful impact while working in a dynamic and collaborative environment.

**Responsibilities:**
1. Provide timely and empathetic responses to user inquiries via email, chat, and phone, addressing concerns and inquiries with professionalism and courtesy.
2. Assist users in navigating the app, troubleshooting technical issues, and optimizing their profile to enhance their overall experience.
3. Proactively monitor user activity and identify potential issues or policy violations, taking appropriate action to maintain a safe and respectful community environment.
4. Collaborate with cross-functional teams, including product development and marketing, to escalate and resolve complex user issues and contribute to product improvements.
5. Stay informed about app updates, new features, and industry trends to effectively support users and provide accurate information.
6. Maintain detailed records of user interactions and feedback, documenting trends and insights to inform strategic decision-making.
7. Uphold company policies and procedures while handling sensitive user data and ensuring compliance with privacy regulations.


**Qualifications:**
1. Ready to provide chat support in a dating app, and ready to engage in one one chat with dating app users
2. Previous experience in customer service or support roles, preferably in a technology or online platform environment.
3. Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
4. Strong problem-solving abilities and the ability to remain calm and composed under pressure.
5. Empathetic approach to customer service, with a genuine desire to help others and resolve issues effectively.
6. Familiarity with CRM software and support ticketing systems is a plus.
7. Passion for the online dating industry and a genuine interest in helping users find meaningful connections.

**Benefits:**
1. Competitive salary and benefits package.
2. Flexible working hours and opportunities for remote work.
3. Ongoing training and professional development opportunities to enhance skills and advance career growth.
4. Vibrant and inclusive company culture with regular team events and social activities.
5. Opportunity to make a meaningful impact and contribute to the success of a rapidly growing startup in the dating industry.

N/B this opportunity is purely on dating app chat engaging with the app's users on adult content only

Join us in creating a world where love knows no boundaries. If you're passionate about customer service and eager to make a difference in the lives of our users, we'd love to hear from you. Apply now  more
  • Customer Service and Support
Hiring Business development managers Kenya
Are you a dynamic and results-oriented professional with a proven track record in driving business growth? Are you passionate about building strategic partnerships and expanding market presence? If so, we have an exciting opportunity for you!


Uplinkmarket is a leading Online classified ads selling App company , With a strong focus on innovation and... customer satisfaction, we are at the forefront of our industry and experiencing rapid growth. We are now seeking a talented and motivated Business Development Manager to join our team and play a key role in our continued success.


Responsibilities:


- Develop and implement strategic plans to drive business growth and achieve sales targets.
- Identify new business opportunities, markets, and potential customers through thorough market research and analysis.
- Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.
- Lead the negotiation and closure of business deals, contracts, and partnerships.
- Collaborate with cross-functional teams to develop customized solutions that meet clients' needs and ensure customer satisfaction.
- Stay up-to-date with industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
- Prepare and present regular reports, forecasts, and performance analysis to senior management.
.


Why Join Us:


- Opportunity to work with a market leader in the live streaming industry and contribute to its continued growth.
- Collaborative and inclusive work environment that encourages innovation and personal growth.
- Competitive compensation package with attractive benefits.
- Ongoing professional development and training opportunities.
- A chance to make a meaningful impact and shape the future success of the company.


If you are a highly motivated and goal-oriented professional with a passion for business development, we would love to hear from you. Join our team and be part of an exciting journey to drive business growth and make a difference in the industry.
You can download our app and see more of what we do

https://play.google.com/store/apps/details?id=com.uplinkmarket&hl=en&gl=US


To apply, please submit your resume, cover letter, and any relevant supporting documents to . Please include "Business Development Manager Application" in the subject line.


Note: Only shortlisted candidates will be contacted. We appreciate your interest in uplinkmarket
Uplinkmarket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. more
  • Business Development
  • Customer service
  • Advertising
  • Sales
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