About

A professional Quality Control and ICT Associate with demonstrated ability in providing administrative support, data and ICT support, and customer services. Data-driven with exceptional leadership skills, strong communication skills with broad knowledge in project management, database management systems, systems administration merged with excellent knowledge of Microsoft office applications. A team player who exhibits great flexibility and contributes positively to the realization of all set goals and objectives in any given environment. Accomplished Call Centre Agent with 3 years of experience in customer service. Consistently hitting KPIs by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments.

Skills

  • Planning and Budgeting
  • Excellent management and organizational skills
  • Problem Solving and decision making skills
  • Critical thinking and problem solving
  • Teamwork and interpersonal skills
  • Data Analysis
  • Time management and Organizational Skills
  • Effective Communication Skills
  • ENGLISH
  • Bemba
  • Lozi

Experience

wabei Siuluta

Education

wabei Siuluta

Education
  • January, 2022 - November, 2024
  • Fulltime
  • Currently doing my final research under the topic, The Association of under nutrition and the frequency of opportunistic infections in HIV -exposed infants under five years as a basis of survival analysis. A case of Lubuto mini hospital in Ndola District on the copperbelt Province.

wabei Siuluta

Work experience
  • Work closely with facility-based staff to collect complete and accurate data timely.
  • Data entry and extraction of all KEY POP Indicators in Facility Information Management System (FIMS).
  • Weekly collection of data from all service points and registers at the facility.
  • Improve data collection and reporting process at facility level with adherence to Standard Operation Procedures (SOPs).
  • Works closely with the Implementing partners and facility staff to generate and submit weekly, monthly, quarterly reports as required.
  • Conduct and respond to data verification on a weekly basis. • Work closely with the district health office to carry out quarterly data quality audit (DQA).
  • Collect and submit the Smart Care Transport Database (TDB).
  • Report data issues and Work with Clinical Staff in addressing Data issues arising in facility.
  • Organize and conduct facility data review meetings.
  • Share weekly and monthly data collection summaries with facility
  • Print out and display graphs comparing facility data against facility target for each quarter.
  • Carry out monthly facility Quality Improvement (QI) meetings to identify problems and provide solutions.
  • Mentor facility staff on proper documentation in registers and entry procedure as requested.
  • Monitor backlog within the facilities and carrying out necessary action to clear such backlog if need be

wabei Siuluta

Work experience
  • October, 2020 - September, 2021
  • Fulltime
  • Ensure VMMC daily and monthly reports are updated in Facility Information Management System Generate adhoc reports as requested by the project manager and stakeholders.
  • Make data presentations and participate in quality improvement meetings.
  • Conduct mentorship visits in each quarter. Ensure facilities have external back up devices and providers oriented on this and its importance.
  • Ensure data is collected, cleaned, verified and aggregated in readiness for reporting. Submit VMMC reports on a weekly basis.

wabei Siuluta

Education
  • September, 2018 - September, 2018
  • Fulltime

wabei Siuluta

Education

wabei Siuluta

Work experience
  • October, 2009 - September, 2020
  • Fulltime
  • Key Responsibilities
  •  Participate in ensuring that all Datim Report are submitted timely and accurately.
  •  Collect, compile and submit TX viral and TX undetected data for reporting (Viral
  • Load Data.)
  •  Conduct data quality audit/assessments in all CIDRZ Supported facilities.
  •  To analyze the service delivery data provided by the data team and identify the
  • success and challenges of the program.
  •  Follow up with the data associate on any data issues that may arise.
  •  To accurately complete reports submitted to stakeholders (including accurate slides
  • how/visual) as well as attend stakeholder’s meeting.
  •  To consistently collect program reports for updates and analysis: ART Data.
  •  Assist the Government of the Zambia in collecting data from other GRZ sites running
  • the Smart Care System as requested and ensuring all data is forwarded in a timely
  • fashion per protocol.
  •  Provide timely feedback to clinical staff about missing, incomplete or unclear
  • information.
  •  Respond to data quality control queries from Data coordinators and Data monitors
  • and analyze and correct data as needed in a timely fashion.
  •  To conduct weekly internal dissemination meeting with program heads and teams
  • (feedback) and participation in operational research.
  •  Train users in the use of smart care which is a package used to enter, update
  • patients as well as provide different reports concerning patients under ART in
  • clinics. I have taken part in the implementation stages of smart care which uses
  • Microsoft SQL server for communication between the client and server computer.
  •  Assist health facility staff in compiling monthly reports.
  •  To act on finding and recommendations after a data quality audit.
  •  Running of the Monitoring and Evaluation Reports from smart care.
  •  Printing of Appointments lists for the clinic staff.
  •  Printing of the HMIS for the clinic staff every month.
  •  Presentation of daily activities at the clinical meeting.
  •  To execute activities cost effective and efficient.
  •  Preparing and submitting the M&E budget and monitoring the departmental work
  • plan.

wabei Siuluta

Work experience
  • Key Responsibilities
  •  Participate in ensuring that all Datim Report are submitted timely and accurately.
  •  Collect, compile and submit TX viral and TX undetected data for reporting (Viral
  • Load Data.)
  •  Conduct data quality audit/assessments in all CIDRZ Supported facilities.
  •  To analyze the service delivery data provided by the data team and identify the
  • success and challenges of the program.
  •  Follow up with the data associate on any data issues that may arise.
  •  To accurately complete reports submitted to stakeholders (including accurate slides
  • how/visual) as well as attend stakeholder’s meeting.
  •  To consistently collect program reports for updates and analysis: ART Data.
  •  Assist the Government of the Zambia in collecting data from other GRZ sites running
  • the Smart Care System as requested and ensuring all data is forwarded in a timely
  • fashion per protocol.
  •  Provide timely feedback to clinical staff about missing, incomplete or unclear
  • information.
  •  Respond to data quality control queries from Data coordinators and Data monitors
  • and analyze and correct data as needed in a timely fashion.
  •  To conduct weekly internal dissemination meeting with program heads and teams
  • (feedback) and participation in operational research.
  •  Train users in the use of smart care which is a package used to enter, update
  • patients as well as provide different reports concerning patients under ART in
  • clinics. I have taken part in the implementation stages of smart care which uses
  • Microsoft SQL server for communication between the client and server computer.
  •  Assist health facility staff in compiling monthly reports.
  •  To act on finding and recommendations after a data quality audit.
  •  Running of the Monitoring and Evaluation Reports from smart care.
  •  Printing of Appointments lists for the clinic staff.
  •  Printing of the HMIS for the clinic staff every month.
  •  Presentation of daily activities at the clinical meeting.
  •  To execute activities cost effective and efficient.
  •  Preparing and submitting the M&E budget and monitoring the departmental work
  • plan.

wabei Siuluta

Work experience
  • January, 2004 - January, 2005
  • Fulltime
  • Handle all customer complaints
  • Cross-selling Products and Services
  • Providing feedback to customers through calls and emails
  • Customer retention.

wabei Siuluta

Work experience
  • December, 2003 - August, 2005
  • Fulltime
  • Key Responsibilities
  • Providing help desk support, responding to user queries, providing step by step solutions to user inquisitions and clarifying user level issues.
  • Attending to all network related issues and providing practical solution to them. Providing technical support Managing 2003 windows server, assigning user roles, domain control as well as maintaining integrity of the system.
  • Analyzing server vulnerabilities, resolving server related issues relating to users. Network cabling involving cat 5e, patch paneling installing converters (i.e. optic fiber converters). Configuring mails, resolving issues relating to failure to send or receive mails on the part of users.
  • Creation of an intranet for employee interaction Resolving of printer related problems, and printer configuration and clarifying user level issues.
  • Attending to all network related issues and providing practical solution to them. Providing technical support Managing 2003/2008 windows server, assigning user roles, domain control as well as maintaining Repairing computers for instance formatting hard disks, installing of computer parts and troubleshooting computers.
  • Software installation such as windows 7,Vista, windows XP, Windows

wabei Siuluta

Education
  • January, 2000 - December, 2003
  • Fulltime
 

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