About

A professional Quality Control and ICT Associate with demonstrated ability in providing administrative support, data and ICT support, and customer services. Data-driven with exceptional leadership skills, strong communication skills with broad knowledge in project management, database management systems, systems administration merged with excellent knowledge of Microsoft office applications. A team player who exhibits great flexibility and contributes positively to the realization of all set goals and objectives in any given environment. Accomplished Call Centre Agent with 3 years of experience in customer service. Consistently hitting KPIs by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments.

Skills

  • Planning and Budgeting
  • Excellent management and organizational skills
  • Problem Solving and decision making skills
  • Critical thinking and problem solving
  • Teamwork and interpersonal skills
  • Data Analysis
  • Time management and Organizational Skills
  • Effective Communication Skills
  • ENGLISH
  • Bemba
  • Lozi

Recommendations

Experience

7moOpen to new opportunities

Quality Control Associate/Smart Care Associate/ICT Associate

  • Zambia
A professional Quality Control and ICT Associate with demonstrated
ability in providing administrative support, data and ICT support, and
customer services. Data-driven with exceptional leadership skills,
strong communication skills with broad knowledge in project
management, database management systems, systems administration
merged with excellent knowledge of Microsoft office applications.... A
team player who exhibits great flexibility and contributes positively to
the realization of all set goals and objectives in any given environment.
Accomplished Call Centre Agent with 3 years of experience in
customer service. Consistently hitting KPIs by proactively following up
leads and opportunities. Delivers exceptional results and flourishes in
fast-paced, dynamic environments. more
  • Planning and Budgeting
  • Excellent management and organizational skills
  • Problem Solving and decision making skills
  • Critical thinking and problem solving
  • Teamwork and interpersonal skills
  • Data Analysis
  • Time management and Organizational Skills
  • Effective Communication Skills
  • Masters of Biostatistics and Epidemiology  at   University of Lusaka  
  • January, 2022 - November, 2024
  • Monitoring and Evaluation of health Sector at   University of Zambia  
  • September, 2018 - September, 2018
 

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