About

Graduate of Bronx Community College with Associate in Applied Sciences: Education Associate ● 2+ years of higher education administration experience in Bronx Community College Registrar’s Office ● Dedicated team player who enjoys learning new responsibilities and attending to details. ● Bilingual: English and Spanish

Skills

  • Customer service
  • English
  • Spanish

Experience

Yadaira C Guillen Portes

Work experience
  • ● Provide front-line customer service to students with inquiries regarding their student records (transcripts, course registrations and schedules, changes to academic major, enrollment verification letters), including issuing diplomas
  • ● Answer questions via phone, email, or in-person meetings with students
  • ● Guide students through proper protocols for obtaining records via use of computerized student accounts
  • ● Refer students to proper staff for follow-up as needed
  • ● Manages the review and verification of continuing student residency
  • ● Participates in the collection, entry, and retrieval of student record data as directed by the Registrar
  • ● Oversees daily office operations; supervises the maintenance of accurate and secure student records; determines residency eligibility; enforces all retention and release policies regarding the confidentiality of student data
  • ● Provides auditors with appropriate documentation as requested
  • ● Performs related duties as assigned
  • ● Oversees the conformity of record release procedures to management policies and legal requirements, including the Family Rights and Privacy Act (FERPA) and other applicable laws and regulations governing the confidentiality of student records

Yadaira C Guillen Portes

Education